IT Operations Analytics (ITOA) is an approach to IT operations data that allows you to understand and make decisions about your IT environment. ITOA applies Big Data principles to your IT environment so you have a broader context—and clearer operational intelligence—about what's happening in your organization. By analyzing all your data, you can see the bigger picture of what's happening in your environment and make better decisions and finally take control of your IT.
Intro to ITOA
You can't manage what you can't see. And you can't see the whole picture if you're focused on one technology silo at a time.
Why Does ITOA Matter?
Each technology in your environment gives you specific information: how database systems are faring, how much traffic is flowing over switches, and what user experience is like. Without IT Operations Analytics, it's painstakingly time consuming to gather data from all of those different technology siloes and correlate them to get a complete view of what's happening across your environment.
An ITOA architecture allows you to see across your entire environment at once for more efficient and more accurate analysis. It gives you the opportunity to understand what's going on in a larger context, so you can respond and resolve issues more quickly.
Think of it as operational data analytics: business intelligence across your entire network.
How Will ITOA Help My Business?
When you can see the big picture, you can:
- Pinpoint the root cause of issues
- Fix problems fast
- Reduce downtime
- Avoid overprovisioning or unnecessary spending
Make informed decisions about the best way to configure your environment and collaborate as a team.
This level of visibility puts you in control. Suddenly, you've brought your team from reactive to proactive and strategic. Now IT can become a profit center for the business.
How Does Wire Data Fit Into an ITOA Approach?
Because all data traverses through your network on the wire, wire data is the foundation of ITOA. See how it works:
- Wire data can be analyzed passively using a copy of network traffic mirrored off a physical or virtual switch. With this approach, there is no need to deploy agents.
- Wire data is objective, observed behavior and not self-reported data. So if a transaction failed because a server crashed, that failure would be observed on the wire but would not be reported by the server.
- Wire data touches each element in the application delivery chain, making it an excellent source of correlated, cross-tier visibility.
- Wire data is real-time and always on. Unlike other data sources that may require configuration with changes, wire data provides an uninterrupted view of dynamic environments.