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Hardware Appliance Lifecycle Policies
Hardware Appliance Lifecycle and End-of-Life Policy
This policy defines the End-of-Life (EOL) terms and timelines for hardware appliances sold by ExtraHop Networks, Inc. ("ExtraHop"). The purpose is to help ExtraHop customers determine the date when their appliance will no longer support new firmware releases and to provide a reasonable amount of time for customers to migrate to a supported appliance.
ExtraHop also offers subscription plans for customers who don't need a physical appliance, and hybrid physical-subscription plans for customers who need a more flexible hardware upgrade option. If you're interested in a subscription plan, please contact your ExtraHop sales representative.
Hardware Appliance Lifecycle Definitions and Timeline
| Event | Description | Coverage Period |
|---|---|---|
| End of Firmware Upgrades | ExtraHop will stop developing compatible firmware for an appliance and stop non-critical security upgrades. | 3 years from end of sale date |
| End of Support & Firmware Security Upgrades | ExtraHop will stop supporting the appliance and stop providing firmware security upgrades. | 4 years from end of sale date |
Coverage periods apply to all editions of ExtraHop hardware appliances.
Note: Hardware failures are covered by the ExtraHop RMA policy and are outlined in the hardware replacement section of the ExtraHop Support Terms. Discounted hardware refresh options are available.
Hardware Appliance End-of-Life Dates
The following table lists the EOL dates for each ExtraHop hardware appliance as of the publication of this document.
| Product Model | End of Sale Date | End of Firmware Upgrades | End of Support | Final Supported Firmware |
|---|---|---|---|---|
| EDA 1100 | January 31, 2020 | January 31, 2023 | January 31, 2024 | TBD |
| EXA 5100 | December 31, 2018 | December 31, 2021 | December 31, 2022 | 8.7 |
| EDA 9100 | September 30, 2018 | September 30, 2021 | September 30, 2022 | 8.7 |
| EDA 8100 | September 30, 2018 | September 30, 2021 | September 30, 2022 | 8.7 |
| ETA 6150 | September 30, 2018 | June 30, 2022 | June 30, 2023 | TBD |
| EDA 6100 | July 26, 2018 | September 30, 2021 | September 30, 2022 | 8.7 |
| EDA 3100 | June 30, 2018 | June 30, 2021 | June 30, 2022 | 8.7 |
| EH 3000 | October 1, 2016 | December 18, 2019 | October 1, 2020 | 7.9 |
| EH 8000 | September 30, 2015 | March 31, 2019 | September 30, 2019 | 7.6 |
| EH 6000 | September 30, 2015 | March 31, 2019 | September 30, 2019 | 7.6 |
| EH 5000 | April 1, 2013 | November 3, 2015 | December 31, 2016 | 4.1 |
| EH 2000 | April 1, 2013 | November 3, 2015 | May 3, 2016 | 4.1 |
| EH 2000 (1G) | December 31, 2010 | June 30, 2014 | September 30, 2015 | 3.10 |
| EH 5000 (10G) | March 31, 2010 | June 30, 2014 | September 30, 2015 | 4.1 |
Note: EH5000 (10G) refers to EH5000 systems sold before March 31, 2010. EH2000 (1G) refers to EH2000 systems based on the Dell 1950 chassis.
Note: As of January 1, 2021, ExtraHop Performance edition appliances have reached end of sale. Affected Performance edition appliances will be eligible for support and firmware upgrades through June 30, 2024.
Any hardware appliance model not listed above does not have a declared end of sale date.