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ExtraHop Appliance Lifecycle and End-of-Life Policy

Appliance Lifecycle and
End-of-Life Policy

This policy defines the end-​­of­​-life (EOL) terms and timelines for appliances sold by ExtraHop Networks, Inc. ("ExtraHop"), including physical, virtual and cloud appliances. The purpose is to help ExtraHop customers determine when their appliance will no longer be supported so they may plan any necessary upgrades.

ExtraHop offers Reveal(x) 360 subscription plans for customers who wish to use our SaaS-based platform for on-premises, hybrid, or multi-cloud environments. Subscriptions can be purchased in 1-year, 2-year, and 3-year terms, as well as on-demand. If you're interested in a subscription plan, please contact your ExtraHop sales representative.

Appliance Lifecycle Definitions and Timeline

Event Description Coverage Period
End of Firmware Upgrades ExtraHop will stop developing compatible firmware for an appliance and stop non-critical security upgrades. 3 years from end of sale date
End of Support & Firmware Security Upgrades ExtraHop will stop supporting the appliance and stop providing firmware security upgrades. 4 years from end of sale date

Coverage periods apply to all editions of ExtraHop appliances, including physical, virtual, and cloud appliances.

Note:​ Hardware failures are covered by the ExtraHop RMA policy and are outlined in the hardware replacement section of the ​ExtraHop Support Terms. Discounted hardware refresh options are available.

Appliance End­-of-­Life Dates

The following table lists the EOL dates for each ExtraHop appliance.

Product Model End of Sale Date End of Firmware Upgrades End of Support Final Supported Firmware Version
EDA 10200
Performance Edition*
December 31, 2020 June 30, 2023 June 30, 2024 TBD
EDA 9200
Performance Edition*
December 31, 2020 June 30, 2023 June 30, 2024 TBD
EDA 8200
Performance Edition*
December 31, 2020 June 30, 2023 June 30, 2024 TBD
EDA 6200
Performance Edition*
December 31, 2020 June 30, 2023 June 30, 2024 TBD
ECA 6200
Performance Edition
December 31, 2020 June 30, 2023 June 30, 2024 TBD
EH 6100V / EDA 6100V
Performance Edition*
December 31, 2020 June 30, 2023 June 30, 2024 TBD
EH 2000V / EDA 2000V
Performance Edition
December 31, 2020 June 30, 2023 June 30, 2024 TBD
EH 1000V / EDA 1000V
Performance Edition
December 31, 2020 June 30, 2023 June 30, 2024 TBD
EDA 1100 January 31, 2020 January 31, 2023 January 31, 2024 TBD
EXA 5100 December 31, 2018 December 31, 2021 December 31, 2022 8.7
EDA 9100 September 30, 2018 September 30, 2021 September 30, 2022 8.7
EDA 8100 September 30, 2018 September 30, 2021 September 30, 2022 8.7
ETA 6150 September 30, 2018 June 30, 2022 June 30, 2023 8.9
EDA 6100 July 26, 2018 September 30, 2021 September 30, 2022 8.7
EDA 3100 June 30, 2018 June 30, 2021 June 30, 2022 8.7
ECA 3100 June 30, 2018 June 30, 2021 June 30, 2022 8.7
EH 3000 October 1, 2016 December 18, 2019 October 1, 2020 7.9
EH 8000 September 30, 2015 March 31, 2019 September 30, 2019 7.6
EH 6000 September 30, 2015 March 31, 2019 September 30, 2019 7.6
EH 5000 April 1, 2013 November 3, 2015 December 31, 2016 4.1
EH 2000 April 1, 2013 November 3, 2015 May 3, 2016 4.1
EH 2000 (1G) December 31, 2010 June 30, 2014 September 30, 2015 3.10
EH 5000 (10G) March 31, 2010 June 30, 2014 September 30, 2015 4.1

Note: EH5000 (10G) refers to EH5000 systems sold before March 31, 2010. EH2000 (1G) refers to EH2000 systems based on the Dell 1950 chassis.

*End of sale date applies only to the Performance edition and does not apply to the Reveal(x) Edition.

Last updated: 2022-08-18