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ExtraHop Appliance Lifecycle and End-of-Life Policy
Appliance Lifecycle and
End-of-Life Policy
This policy defines the end-of-life (EOL) terms and timelines for appliances sold by ExtraHop Networks, Inc. ("ExtraHop"), including physical, virtual and cloud appliances. The purpose is to help ExtraHop customers determine when their appliance will no longer be supported so they may plan any necessary upgrades.
ExtraHop offers Reveal(x) 360 subscription plans for customers who wish to use our SaaS-based platform for on-premises, hybrid, or multi-cloud environments. Subscriptions can be purchased in 1-year, 2-year, and 3-year terms, as well as on-demand. If you're interested in a subscription plan, please contact your ExtraHop sales representative.
Appliance Lifecycle Definitions and Timeline
| Event | Description | Coverage Period |
|---|---|---|
| End of Firmware Upgrades | ExtraHop will stop developing compatible firmware for an appliance and stop non-critical security upgrades. | No more than 3 years from end of sale date |
| End of Support & Firmware Security Upgrades | ExtraHop will stop supporting the appliance and stop providing firmware security upgrades. | No more than 4 years from end of sale date |
Coverage periods apply to all editions of ExtraHop appliances, including physical, virtual, and cloud appliances.
Note: Hardware failures are covered by the ExtraHop RMA policy and are outlined in the hardware replacement section of the ExtraHop Support Terms. Discounted hardware refresh options are available.
Appliance End-of-Life Dates
The following table lists the EOL dates for each ExtraHop appliance.
| Product Model | End of Sale Date | End of Firmware Upgrades | End of Support | Final Supported Firmware Version |
|---|---|---|---|---|
| EDA 10200 Performance Edition* |
December 31, 2020 | June 30, 2023 | June 30, 2024 | 9.2 |
| EDA 9200 Performance Edition* |
December 31, 2020 | June 30, 2023 | June 30, 2024 | 9.2 |
| EDA 8200 Performance Edition* |
December 31, 2020 | June 30, 2023 | June 30, 2024 | 9.2 |
| EDA 6200 Performance Edition* |
December 31, 2020 | June 30, 2023 | June 30, 2024 | 9.2 |
| ECA 6200 Performance Edition |
December 31, 2020 | June 30, 2023 | June 30, 2024 | 9.2 |
| EH 6100V / EDA 6100V Performance Edition* |
December 31, 2020 | June 30, 2023 | June 30, 2024 | 9.2 |
| EH 2000V / EDA 2000V Performance Edition |
December 31, 2020 | June 30, 2023 | June 30, 2024 | 9.2 |
| EH 1000V / EDA 1000V Performance Edition |
December 31, 2020 | June 30, 2023 | June 30, 2024 | 9.2 |
| EDA 1100 | January 31, 2020 | January 31, 2023 | January 31, 2024 | 9.2 |
| EXA 5100 | December 31, 2018 | December 31, 2021 | December 31, 2022 | 8.7 |
| EDA 9100 | September 30, 2018 | September 30, 2021 | September 30, 2022 | 8.7 |
| EDA 8100 | September 30, 2018 | September 30, 2021 | September 30, 2022 | 8.7 |
| ETA 6150 | September 30, 2018 | June 30, 2022 | June 30, 2023 | 8.9 |
| EDA 6100 | July 26, 2018 | September 30, 2021 | September 30, 2022 | 8.7 |
| EDA 3100 | June 30, 2018 | June 30, 2021 | June 30, 2022 | 8.7 |
| ECA 3100 | June 30, 2018 | June 30, 2021 | June 30, 2022 | 8.7 |
| EH 3000 | October 1, 2016 | December 18, 2019 | October 1, 2020 | 7.9 |
| EH 8000 | September 30, 2015 | March 31, 2019 | September 30, 2019 | 7.6 |
| EH 6000 | September 30, 2015 | March 31, 2019 | September 30, 2019 | 7.6 |
| EH 5000 | April 1, 2013 | November 3, 2015 | December 31, 2016 | 4.1 |
| EH 2000 | April 1, 2013 | November 3, 2015 | May 3, 2016 | 4.1 |
| EH 2000 (1G) | December 31, 2010 | June 30, 2014 | September 30, 2015 | 3.10 |
| EH 5000 (10G) | March 31, 2010 | June 30, 2014 | September 30, 2015 | 4.1 |
Note: EH5000 (10G) refers to EH5000 systems sold before March 31, 2010. EH2000 (1G) refers to EH2000 systems based on the Dell 1950 chassis.
*End of sale date applies only to the Performance edition and does not apply to the Reveal(x) Edition.
Last updated: 2022-08-18