Support

Hardware Appliance Lifecycle Policies

Announcement


7.26.18

End-of-Sale: ExtraHop EDA 6100 Hardware Appliances

ExtraHop is announcing the End-of-Sale (EoS) of the ExtraHop EDA 6100 hardware appliances effective July 26, 2018.

Per the ExtraHop Hardware Appliance Lifecycle and End-of-Life Policy, these affected hardware appliances will continue to receive support in all new firmware releases for a minimum of three years after the announced End-of-Sale date. After new firmware release support is no longer offered, these hardware appliances will receive critical security firmware updates for an additional year - a minimum of four years beyond the EoS date. Firmware releases are available to all customers with valid support contracts. Support contracts for these affected hardware appliances can be extended through September 30, 2022.

ExtraHop will offer for sale a new generation of physical appliance to replace this End-of-Sale model.

All Announcements

Hardware Appliance Lifecycle and End-of-Life Policy

This policy defines the End-​­of­​-Life (EOL) terms and timelines for hardware appliances sold by ExtraHop Networks, Inc. ("ExtraHop"). The purpose is to help ExtraHop customers determine the date when their appliance will no longer support new firmware releases and to provide a reasonable amount of time for customers to migrate to a supported appliance.

ExtraHop also offers subscription plans for customers who don't need a physical appliance, and hybrid physical-subscription plans for customers who need a more flexible hardware upgrade option. If you're interested in a subscription plan, please contact your ExtraHop sales representative.

Hardware Appliance Lifecycle Definitions and Timeline

Event Description Coverage Period
End of Firmware Upgrades ExtraHop will stop developing compatible firmware for an appliance and stop non-critical security upgrades. 3 years from end of sale date
End of Support & Firmware Security Upgrades ExtraHop will stop supporting the appliance and stop providing firmware security upgrades. 4 years from end of sale date

Coverage periods apply to all editions of ExtraHop hardware appliances.

Note:​ Hardware failures are covered by the ExtraHop RMA policy and are outlined in the hardware replacement section of the ​ExtraHop Support Terms. Discounted hardware refresh options are available.

Hardware Appliance End­-of-­Life Dates

The following table lists the EOL dates for each ExtraHop hardware appliance as of the publication of this document.

Product Model End of Sale Date End of Firmware Upgrades End of Support Final Supported Firmware
EDA 9100 September 30, 2018 September 30, 2021 September 30, 2022 TBD
EDA 8100 September 30, 2018 September 30, 2021 September 30, 2022 TBD
EDA 6100 July 26, 2018 Sept. 30, 2021 Sept. 30, 2022 TBD
EDA 3100 June 30, 2018 June 30, 2021 June 30, 2022 TBD
ETA 6150 September 30, 2018 September 30, 2021 September 30, 2022 TBD
EXA 5100 September 30, 2018 September 30, 2021 September 30, 2022 TBD
EH 3000 Oct. 1, 2016 Oct. 1, 2019 Oct. 1, 2020 TBD
EH 8000 Sept. 30, 2015 Dec. 31, 2018 Sept. 30, 2019 TBD
EH 6000 Sept. 30, 2015 Dec. 31, 2018 Sept. 30, 2019 TBD
EH 5000 April 1, 2013 Nov. 3, 2015 Dec. 31, 2016 4.1
EH 2000 April 1, 2013 Nov. 3, 2015 May 3, 2016 4.1
EH 5000 (10G) March 31, 2010 June 30, 2014 Sept. 30, 2015 4.1
EH 2000 (1G) Dec. 31, 2010 June 30, 2014 Sept. 30, 2015 3.10

Note: EH5000 (10G) refers to EH5000 systems sold before March 31, 2010. EH2000 (1G) refers to EH2000 systems based on the Dell 1950 chassis.

Any hardware appliance model not listed above does not have a declared end of sale date.

Previous Announcements


5.21.18

End-of-Sale: ExtraHop EDA 3100 Hardware Appliances

ExtraHop is announcing the End of Sale (EoS) of the ExtraHop EDA 3100 hardware appliance effective the close of business on June 30, 2018.

Post End-of-Sale Lifecycle

ExtraHop's appliance lifecycle policy guarantees that these appliances will receive support in all new firmware releases for a minimum of three years after the EoS date. After new firmware release support is no longer offered, these appliances will receive critical security firmware updates for a minimum of four years beyond the EoS date. Firmware releases are available to all customers with valid support contracts. Support contracts for the EDA 3100 can be extended through June 30, 2022.

Please refer to the Hardware Appliance Lifecycle and End-of-Life Policy for the full and official details of ExtraHop's end-of-life policy.