Hardware Appliance Lifecycle and End-of-Life Policy
This policy defines the End-of-Life (EOL) terms and timelines for hardware appliances sold by ExtraHop Networks, Inc. ("ExtraHop"). The purpose is to help ExtraHop customers determine the date when their appliance will no longer support new firmware releases and to provide a reasonable amount of time for customers to migrate to a supported appliance.
ExtraHop also offers subscription plans for customers who don't need a physical appliance, and hybrid physical-subscription plans for customers who need a more flexible hardware upgrade option. If you're interested in a subscription plan, please contact your ExtraHop sales representative.