ExtraHop Privacy Policy

EU and U.S. - Swiss Safe Harbor Customer Privacy Policy

ExtraHop Networks, Inc. and its affiliates ("ExtraHop" or "we") take privacy seriously, and want you to be familiar with how we collect, use, and disclose information. Please read the following to learn more about our policies and practices regarding the collection, use, and disclosure of information that we collect through our websites, products and services, email, offline interactions, and through other means offered and controlled by ExtraHop (collectively, the "Products and Services").

By using our Products and Services and/or by providing Personal Information (as defined below) to us, you agree to and are consenting to be bound by the terms and conditions of this Privacy Policy.

Personal Information

"Personal Information" is information about you that is personally identifiable, including your:

  • Name
  • Postal address (including billing and shipping addresses, and state/province and zip/postal code)
  • Email address
  • Telephone number
  • Usernames and passwords you create to use our Products and Services
  • Bank account or credit/debit card numbers you provide for payment processing


We, our business partners, and our service providers may collect Personal Information from you in a variety of ways. You may refuse to supply Personal Information when doing any of the following, with the understanding that this may prevent you from engaging in certain activities or using certain Products or Services. Below are a few examples of how we may collect Personal Information from you, depending on the nature of your relationship with us:

  • When you correspond with us via email or other forms of online communication.
  • When you submit requests or post materials or inquiries on our website, such as registering for access to a product demonstration.
  • When you share your contact information at a conference or event that we host, or in which we participate.
  • When you visit our website, data may be collected automatically, including usage details, pages visited, length of visit, country of origin, IP addresses, operating systems, browser types, and information collected through cookies.
  • As a prospective customer you may volunteer contact information to us so that we may continue to provide you with information about our Products and Services.
  • As a registered user of our products you are required to provide an email address in order to receive a software license key.
  • As someone who uses our online customer support services you are required to provide an email address in order to receive a support website username and password.
  • As a purchaser of our Products and Services, you are required to provide contact information, such as name, company name, phone number, and e-mail address, and we may also ask for additional information such as title, department name, fax number, and additional company information, such as mailing address, annual revenues, number of employees, or industry.
  • As a vendor or business partner you may also provide us personal information about yourself or your employees for purposes of your services to us or in furtherance of the relevant partner relationship.

We ask that you not send us, and you not disclose, any Sensitive Personal Information to us (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership).

Our Products and Services are not directed to individuals under the age of thirteen (13), and we request that these individuals not provide Personal Information through our Products and Services.


We use information that we collect about you or that you provide to us, including any Personal Information:

  • To provide you with information about our Products and Services and the products and services of our business partners.
  • To provide you with our Products and Services, including software updates.
  • To complete and fulfill your purchase, including, to communicate with you and provide you with related customer service.
  • To send administrative information, for example, announcements regarding our Products and Services, and changes to our terms, conditions, or policies.
  • To monitor and track usage patterns of the ExtraHop website and other Products and Services.
  • To carry out our obligations and enforce our rights arising out of any contracts entered into between you and us, including for billing and collection.
  • For our business purposes, such as performing data analysis, benchmarking, and audits, developing new products, improving our Products and Services, identifying usage trends, and conducting and determining the effectiveness of our promotional campaigns.
  • As we believe to be necessary or appropriate: (a) under applicable laws, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety, or property, and/or those of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit damages that we may sustain.
  • In any other way we may describe when you provide the information.


We may disclose Personal Information that we collect or you provide in the following ways:

  • To our employees, subsidiaries, and affiliates.
  • To contractors, service providers and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of ExtraHop's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding.
  • As we believe to be necessary or appropriate: (a) under applicable laws, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety, or property, and/or those of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit damages that we may sustain.

If you use our Customer Forums, you should be aware that any personally identifiable information that you submit there can be read, collected, or used by other users of these forums. We are not responsible for third-party use of the personally identifiable information you choose to submit in the Customer Forums.


If you no longer want to receive marketing-related emails from us, you may opt-out of receiving future emails by clicking on the unsubscribe hyperlink at the bottom of the email, or by sending your request to remove@extrahop.com WOO. Please note that if you opt-out of receiving marketing-related messages from us, we may still send you important administrative messages.


You may send us an e-mail at privacy@extrahop.com to request access to, correct or delete personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We will employ commercially reasonable efforts to comply with your request.


We employ commercially reasonable physical, technical, and administrative safeguards to protect your Personal Information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Products and Services, you are responsible for keeping this password confidential. We ask you to not share your password with anyone.

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please notify us immediately.

The Products and Services may link to content provided by other companies. This Privacy Policy does not address, and ExtraHop is not responsible for, the privacy, information, or other practices of third parties, including any third-party operating any sites and/or services to which the Products and Services contain a link or any other software developer, software provider, social media platform provider, operating system provider, wireless service provider or device manufacturer. The inclusion of a link within the Products and Services does not imply endorsement of the linked site or service by us or our affiliates. We encourages you to review the privacy policies and learn about the privacy practices of those companies whose websites you choose to visit.

This Privacy Policy does not extend to third-party software, even if packaged by ExtraHop or offered through an ExtraHop web property. You should familiarize yourself with the privacy policy of the entity providing you with software that you might run in conjunction with our Products and Services.

Trans Border Data Flows

Our Products and Services are controlled and operated by us from the United States, and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using our website(s), product(s), and/or service(s), you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country.

ExtraHop has certified to the Safe Harbor Frameworks agreed to by the U.S. Department of Commerce and the European Union, and the U.S. Department of Commerce and Switzerland, with respect to Personal Information received from entities in the European Economic Area and Switzerland. Click here to view the ExtraHop U.S. – EU and U.S. – Swiss Safe Harbor Customer Privacy Policy.

Collection, Use, and Disclose of Other Information

We also collect information that does not reveal your specific identity or does not directly relate to an individual ("Other Information"). Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we will handle it the same as Personal Information, as well as for the purposes described below. In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we do, we will treat the combined information as Personal Information as long as it is combined. Examples and explanations of our collection, use, and disclosure of Other Information, include:

  • Aggregated Personal Information. Aggregated Personal Information does not personally identify you or any other user of the Products and Services (e.g., we may aggregate Personal Information to calculate the percentage of our users from each State).
  • Computer Information. Certain information is collected by most browsers or automatically through your device, such as your computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the website, product, and/or service you are using. We use this information to ensure that our Products and Services are functioning properly.
  • Cookies. A cookie is a small data file sent to your browser from a web server and stored on your hard drive. Cookies allow us to collect certain information about its website visitors, in order to remember their preferences, facilitate navigation, display information more effectively, understand usage, and for other purposes. If you do not want us to collect cookies on the ExtraHop website, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our website may then be unavailable or not function properly.
    • As you browse the ExtraHop website and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising, and visit here to control Google Ads. Opting-out will not prevent you from seeing ads; the ads will not be delivered through these targeting methods.
    • We also employ cookies through our usage of Google Analytics. We use Google Analytics to compile reports and to help us improve our site. The Google Analytics cookies do not identify you, but instead collect information in an anonymous form that will be transmitted to and stored by Google in accordance with its privacy practices. You can read more about Google Analytics' privacy practices here.
  • IP Addresses. Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). ExtraHop uses IP addresses to analyze trends, administer the Products and Services, track user movement, ensure the security of your interaction, and gather broad demographic information.


If you have any questions or comments regarding this Privacy Policy, please contact us by email at privacy@extrahop.com, or write to the following address:

ExtraHop Networks, Inc.
520 Pike St
Suite 1700
Seattle, WA 98101
United States

Attention: Legal Department

Privacy Policy Changes

We reserve the right to modify this Privacy Policy at any time. We will post any changes we make to the ExtraHop Privacy Policy on this page. You can determine when this Privacy Policy was last revised by referring to the last updated date at the bottom of this page under the "Effective Date" section. Any changes to our Safe Harbor Customer Privacy Policy will become effective upon our posting of the revised Privacy Policy.

Effective Date

This privacy policy was last updated on January 28, 2015.

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