Support

Committed to your success.

Accelerate Your Wire Data Journey

As pioneers in wire data, we don't expect our customers to dive in blind. We designed support services to meet you at every stage of your wire data journey.


 

One Customer Service Ecosystem

From our sales engineers, to our solution architects, to our support engineers, to our trainers and Atlas analysts, we operate as one seamless team committed to your success.

Make a decision

Make Your Decision

Get a sneak preview of our support services. We are prepared to answer any question as you try out the product in your environment.


New Customer?

Use the online training to get started quickly. Online training exists for everyone, from novices to experts.

  • ExtraHop Support is more than just "break-fix". Log in to our Customer Portal to access training, firmware downloads, and other resources. Don't have an account? Request one now.
  • Learn ExtraHop when it's convenient for you.
  • Don't forget to schedule your purchased services. Haven't purchased services yet? Explore our offerings.
  • Let us help extract the most value for you.

New customers


Get the most out of wire data

Get the Most Out of Your Data

Let us maximize the value of the platform by providing a complete, clean data feed.


Extend the Value

Take ExtraHop to the next level.

  • Solution architects are available for onsite training.
  • Stuck on a specific problem? Micro-training and tutoring is available.
  • Get deep with ExtraHop by diving into advanced topics, such as integrations, app inspection, triggers and customization.
  • Leverage Atlas Reports to engage other teams and share the wealth.

Extend value


Support Plans

Gold Platinum
Software Maintenance and Upgrade Assurance Have Have
Customer Service Access Have Have
Training Service Access Have Have
Professional Service Access Have Have
Support Hours 24x7 Have
Data Analysis Consulting Have
Basic Configuration Assistance Have
On-Demand Metric Training Have
Priority Case Response Have
Advance Replacement Option Have
Quarterly Remote Analysis Reports (What's This?) Have

Contact ExtraHop Support: support@extrahop.com or call us at 877-333-9872 (US), +44 (0)203 372 4093 (EMEA) or +65 3158 5513 (APAC).

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