Customer Story
The Ticket to Ensuring Digital Experience
This online travel agency partners with 450 airlines, 150,000 hotels, and hundreds of car agencies worldwide to create customized travel experiences.
The CHALLENGE
This agency needed real-time visibility without placing any additional overhead on systems to improve performance and enhance the customer experience.
With RevealX, we know immediately where a problem is originating. We're not stuck in a war room pointing fingers. We're actually fixing the issue. This means better short-term performance and more focus on long-term enhancements to our platform. For our customers, that's a win-win.
IT Manager For Infrastructure and Cloud Online Travel Agency
The Technology Environment
- Self-service online booking
- 24/7/365 Global contact centers
- Applications and infrastructure are spread across two datacenters—one in New York and one in India
- Numerous third-party integrations with vendors like credit card companies and airline partners
WHY REVEALX
Why the Online Travel Agency Chose RevealX
Less time troubleshooting
- "With RevealX, we know immediately where a problem is originating. We're not stuck in a war room pointing fingers. We're actually fixing the issue. This means better short-term performance and more focus on long-term enhancements to our platform. For our customers, that's a win-win."
No impact on overall system performance.
- "One of the things that immediately stood out about RevealX is that it's an out-of-band appliance," said the IT Manager. "The fact that it can deliver really comprehensive visibility without impacting other parts of my infrastructure helps me sleep better at night."
The Outcome
Improved IT and customer experience
Actionable problem solving
- "For IT, customers aren't just the people who come to our website to book travel, they're also the employees who rely on technology to do their jobs," says the IT Manager. "The ability to tell them exactly what happened and what we're doing to fix it — that's built confidence in IT. We're not just shrugging our shoulders and hoping the problem goes away."
Resolution in minutes, not days
- "Before RevealX, finding 400-level errors would take days. First you'd have to initiate logging, and then collate and correlate that data. Now, we use the Explore functionality in RevealX to easily surface problem URLs to our development teams which helps them prioritize. From start to finish, resolution takes 30 minutes.”
IT data leads to business insights
- "For the first time, we had a clear way to see the volume of transactions going through our search engines," says the IT Manager. "We can now watch those transaction volumes and notify business stakeholders immediately if we see a significant drop or spike in search volume. We can even track it over time to understand patterns and behavior."
Is RevealX right for you?
Products
What will your story be?
Security
Network Detection & Response (NDR)
RevealX NDR
Use the power of network visibility and AI for real-time detection, rapid investigation, and intelligent response for any threat.
Product overview
Performance
Network Performance Monitoring (NPM)
RevealX NPM
Use network data and machine learning to identify network and application performance issues and expedite time to response.
Product overview