The Ticket to Ensuring Digital Experience

Less time troubleshooting

• "With RevealX, we know immediately where a problem is originating. We're not stuck in a war room pointing fingers. We're actually fixing the issue. This means better short-term performance and more focus on long-term enhancements to our platform. For our customers, that's a win-win."
  

No impact on overall system performance.

• "One of the things that immediately stood out about RevealX is that it's an out-of-band appliance," said the IT Manager. "The fact that it can deliver really comprehensive visibility without impacting other parts of my infrastructure helps me sleep better at night."

Actionable problem solving

• "For IT, customers aren't just the people who come to our website to book travel, they're also the employees who rely on technology to do their jobs," says the IT Manager. "The ability to tell them exactly what happened and what we're doing to fix it — that's built confidence in IT. We're not just shrugging our shoulders and hoping the problem goes away."
  
  

Resolution in minutes, not days

• "Before RevealX, finding 400-level errors would take days. First you'd have to initiate logging, and then collate and correlate that data. Now, we use the Explore functionality in RevealX to easily surface problem URLs to our development teams which helps them prioritize. From start to finish, resolution takes 30 minutes.”
  
  

IT data leads to business insights

• "For the first time, we had a clear way to see the volume of transactions going through our search engines," says the IT Manager. "We can now watch those transaction volumes and notify business stakeholders immediately if we see a significant drop or spike in search volume. We can even track it over time to understand patterns and behavior."