Customer Story

The Ticket to Ensuring Digital Experience

This online travel agency partners with 450 airlines, 150,000 hotels, and hundreds of car agencies worldwide to create customized travel experiences.

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Business-level insight into website usage patterns for more effective capacity planning

Increased confidence in IT & reduced MTTR that supports leaner operations

Extensible platform for defining new metrics and open API for integration with homegrown tools

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The CHALLENGE

This agency needed real-time visibility without placing any additional overhead on systems to improve performance and enhance the customer experience.

With RevealX, we know immediately where a problem is originating. We're not stuck in a war room pointing fingers. We're actually fixing the issue. This means better short-term performance and more focus on long-term enhancements to our platform. For our customers, that's a win-win.

IT Manager For Infrastructure and Cloud Online Travel Agency

The Technology Environment

Self-service online booking
24/7/365 Global contact centers
Applications and infrastructure are spread across two datacenters—one in New York and one in India
Numerous third-party integrations with vendors like credit card companies and airline partners

WHY REVEALX

Why the Online Travel Agency Chose RevealX

Less time troubleshooting

"With RevealX, we know immediately where a problem is originating. We're not stuck in a war room pointing fingers. We're actually fixing the issue. This means better short-term performance and more focus on long-term enhancements to our platform. For our customers, that's a win-win."

No impact on overall system performance.

"One of the things that immediately stood out about RevealX is that it's an out-of-band appliance," said the IT Manager. "The fact that it can deliver really comprehensive visibility without impacting other parts of my infrastructure helps me sleep better at night."

The Outcome

Improved IT and customer experience

Actionable problem solving

"For IT, customers aren't just the people who come to our website to book travel, they're also the employees who rely on technology to do their jobs," says the IT Manager. "The ability to tell them exactly what happened and what we're doing to fix it — that's built confidence in IT. We're not just shrugging our shoulders and hoping the problem goes away."

Resolution in minutes, not days

"Before RevealX, finding 400-level errors would take days. First you'd have to initiate logging, and then collate and correlate that data. Now, we use the Explore functionality in RevealX to easily surface problem URLs to our development teams which helps them prioritize. From start to finish, resolution takes 30 minutes.”

IT data leads to business insights

"For the first time, we had a clear way to see the volume of transactions going through our search engines," says the IT Manager. "We can now watch those transaction volumes and notify business stakeholders immediately if we see a significant drop or spike in search volume. We can even track it over time to understand patterns and behavior."

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Network Detection & Response (NDR)

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Use the power of network visibility and AI for real-time detection, rapid investigation, and intelligent response for any threat.

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Performance

Network Performance Monitoring (NPM)

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Use network data and machine learning to identify network and application performance issues and expedite time to response.

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The Ticket to Ensuring Digital Experience

This online travel agency partners with 450 airlines, 150,000 hotels, and hundreds of car agencies worldwide to create customized travel experiences.

Download customer story

Business-level insight into website usage patterns for more effective capacity planning

Increased confidence in IT & reduced MTTR that supports leaner operations

Extensible platform for defining new metrics and open API for integration with homegrown tools

This agency needed real-time visibility without placing any additional overhead on systems to improve performance and enhance the customer experience.

With RevealX, we know immediately where a problem is originating. We're not stuck in a war room pointing fingers. We're actually fixing the issue. This means better short-term performance and more focus on long-term enhancements to our platform. For our customers, that's a win-win.

The Technology Environment

Why the Online Travel Agency Chose RevealX

Less time troubleshooting

"With RevealX, we know immediately where a problem is originating. We're not stuck in a war room pointing fingers. We're actually fixing the issue. This means better short-term performance and more focus on long-term enhancements to our platform. For our customers, that's a win-win."

No impact on overall system performance.

"One of the things that immediately stood out about RevealX is that it's an out-of-band appliance," said the IT Manager. "The fact that it can deliver really comprehensive visibility without impacting other parts of my infrastructure helps me sleep better at night."

Improved IT and customer experience

Actionable problem solving

Resolution in minutes, not days

IT data leads to business insights

Keep exploring

All customer stories

Is RevealX right for you?

What will your story be?

Security

Network Detection & Response (NDR)

RevealX NDR

View capabilities

Performance

Network Performance Monitoring (NPM)

RevealX NPM

View capabilities

This agency needed real-time visibility without placing any additional overhead on systems to improve performance and enhance the customer experience.

With RevealX, we know immediately where a problem is originating. We're not stuck in a war room pointing fingers. We're actually fixing the issue. This means better short-term performance and more focus on long-term enhancements to our platform. For our customers, that's a win-win.

The Technology Environment

Why the Online Travel Agency Chose RevealX

Less time troubleshooting

"With RevealX, we know immediately where a problem is originating. We're not stuck in a war room pointing fingers. We're actually fixing the issue. This means better short-term performance and more focus on long-term enhancements to our platform. For our customers, that's a win-win."

No impact on overall system performance.

"One of the things that immediately stood out about RevealX is that it's an out-of-band appliance," said the IT Manager. "The fact that it can deliver really comprehensive visibility without impacting other parts of my infrastructure helps me sleep better at night."

Improved IT and customer experience

Actionable problem solving

Resolution in minutes, not days

IT data leads to business insights

Keep exploring

All customer stories

Is RevealX right for you?

What will your story be?

Security

Network Detection & Response (NDR)

RevealX NDR

View capabilities

Performance

Network Performance Monitoring (NPM)

RevealX NPM

View capabilities