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Professional Services
To minimize friction and complexity in implementation, ExtraHop provides the customer with a dedicated ExtraHop SME (Solutions Architect) who will guide them through the technical implementation process. The Solutions Architect will offer expert advice and best practices on device placement, packet acquisition, network visibility, and data visualization to ensure the device is operationally ready. ExtraHop’s Solutions Architect will work collaboratively with the customer to decrease the amount of time to value for the implemented solution.
The ExtraHop Implementation Service is intended to dramatically reduce time-to-value and complexity for the ExtraHop Discover appliance (EDA), as part of an expert-led engagement. ExtraHop will provide best practices guidance to initially implement and configure the appliance(s) (physically or virtually), set up users and permissions, enable decryption (if applicable), and establish a healthy data feed.
Delivery
ExtraHop will provide customer team guidance and best practices for architectural design, virtual resource requirements (if applicable) and packet acquisition.
ExtraHop will work with the customer team to ensure optimal deployment - with configuration and management best-practices applied to reduce risk and set-up time.
ExtraHop Solutions Architect will conduct a data feed review in order to confirm data fidelity, review data feed health, and confirm visibility goals have been achieved based on the customer’s critical assets.
Expect all appliances to be installed, configured with up-to-date software, reachable via IP, paired, configured for the customer’s environment, and operationally ready
Expect an established, validated, and clean data feed to the ExtraHop platform for analysis.
Expect configured remote authentication and guidance to set up individual user accounts and/or role-based access.
