Customer Story
Online Brokerage Transforms IT Operations with Visibility Across Tiers
A large US-based online trading brokerage.
The CHALLENGE
This online brokerage wanted real-time visibility across tiers to improve competitiveness and improve the performance of its online trading application.
We give ourselves just five minutes to triage an issue before alerting the entire IT Operations team. Before ExtraHop, this was a tremendous challenge, but now we reliably identify the path to remediation within minutes.
Director of IT US-Based Online Brokerage Firm
The Technology Environment
- Online customer trading application
- Custom and purchased monitoring tools, each of which cover a portion of the overall environment
WHY REVEALX
Why the Online Brokerage Chose RevealX
Illuminating black boxes
- "With ExtraHop, I could investigate all the tiers of the application and then drill down to find the root cause very easily," says the manager.
Better collaboration between development and operations
- "We use ExtraHop to find misconfigurations and bottlenecks in testing, and also for continuous monitoring in production," says the manager of capacity, performance, and automation. "If a developer makes a change in production that slows performance or breaks a service, we know immediately.”
The tool of first resort
- The IT Operations team displays ExtraHop geomaps on 42-inch monitors in its network operations centers. Tier-1 and Tier-2 support teams use ExtraHop as their primary investigative resource.
Extensibility and open API
- "ExtraHop enables us to get better at what we do. We use Application Inspection Triggers to define new metrics and export precise, event-driven data to our internal dashboard," says the Director of IT.
The Outcome
Greater collaboration among teams and proactively managed application performance
Greater than 70% improvement in industry benchmark performance
- "ExtraHop is the foundation of our application performance improvement efforts," says the Director of IT. "We can understand the contribution each tier makes to overall response time and how different components affect others in n-tier applications. This visibility has helped us to continually find efficiencies and improve our response times."
Improved cross-functional collaboration
- "Before, we might have asked the database team to 'look into' their performance—but that's not a trivial task for multiple complex RDBMSs. Now, with ExtraHop, we can give much more specific direction about what to fix, such as SQL statements, database methods invoked, or database tables, and avoid wasting people's time," says the Director of IT.
Proactive management of issues
- “By the time customers tell us about slow performance, it's too late," says the Director of IT. "With ExtraHop, we can be proactive because we can see how specific frontend activity is correlated to activity in our backend systems. We can see not only what is happening, but why."
Is RevealX right for you?
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