The company struggled with multiple different legacy tools to support its primary use cases. This fragmentation led to product redundancy and high maintenance costs, preventing the team from achieving a simplified technical environment through product rationalization.

Network and security operations functioned in disparate silos with minimal communication. This lack of integration delayed incident response and made it difficult to establish a single source of truth during critical outages or security events.

The legacy architecture lacked adequate coverage for east-west traffic, leaving the company blind to internal lateral movement. Furthermore, troubleshooting the hundreds of backend systems supporting the Customer Care Professional (CCP) applications took too much time, negatively impacting the customer journey.

The financial services leader secured the required forensic depth and network control when it deployed ExtraHop, which analyzes 100 Gbps of east-west traffic and uses high-speed decryption to immediately find threats previously hidden within encrypted flows.

The cloud-scale machine learning built into the ExtraHop platform reduced the SOC's operational burden by providing high-fidelity, low-noise detections. This shift allowed analysts to move their focus from low-value false positives to highly reliable network activity, signaling true post-compromise threats and endpoint detection and response (EDR) evasion tactics.

The security team achieved comprehensive insight by using identity-based investigation, which links malicious network activity directly to user and service accounts, finally enabling the detection of all missed AD and lateral movement attacks.

ExtraHop fundamentally simplified incident response workflows because it established itself as the definitive source of network truth, automatically feeding high-value contextual data to the customer’s existing SIEM and EDR platforms.

The company gained efficiency and reduced complexity by consolidating NDR, NPM, and IDS capabilities into one unified, integrated solution for comprehensive network security and observability.

The financial services leader mitigated major risk by gaining deep fluency (parsing over 90 protocols) that allowed for accurate decoding of all traffic, including sensitive database communications, without introducing performance risk. This was critical for detecting hidden AD attacks and lateral movement.