Customer Story

An East Coast University Gains Deep Insights with ExtraHop

A Boston-based university with a leading business school.

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50% reduction in IT troubleshooting times

Better support for diverse technologies

More efficient use of university bandwidth

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The CHALLENGE

Gain visibility into its Banner database, which undergirds nearly every other application at the university.

“We installed the ExtraHop appliance and within 30 minutes I was able to show the DBAs which tables were being used, by which applications, and which ones performed most slowly.”

Sr. Mgr of Network Infrastructure Services Boston-Based University

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The Technology Environment

The university's 50-person IT organization supports applications across departments
Web-based services such as email
The university's portal for students, faculty, and applicants
A Blackboard online learning management system
Banner software, which stores student, alumni, financial, and personnel data in an Oracle database

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WHY REVEALX

Why the Leading Business School Chose RevealX

Correlated visibility across tiers

"ExtraHop provides value to multiple groups at the school. I have developers who are using it, I have email administrators, the Blackboard administrator, the database administrator," explains the manager. "Equipped with ExtraHop, these constituencies know how well their applications are performing across all tiers and they can troubleshoot problems themselves, without immediately blaming the network."

Real-time performance insights with no invasive agents

“The big selling point for me was that ExtraHop did not require any agents," the manager said.

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The Outcome

Full visibility into the database, using real-time wire data analysis

Troubleshooting reduced by half

ExtraHop has been able to cut the time IT staff spend troubleshooting complex problems by 50 percent. IT has the context and insight to quickly identify and resolve problems in the school's interconnected environment.

Proactive IT support

"We had an issue with the Blackboard where the system would crash if uploads were too large," says the manager. "I set an alert in ExtraHop to identify uploads above the threshold by file and by user. Then the Blackboard administrator can talk to that professor or whomever it may be, and help them do what they're trying to do without bringing everything down,” the manager says.

Support for diverse application types

“We're more intelligent with ExtraHop. People can learn how to fine-tune their applications to work well within our environment and tackle issues proactively,” the manager says.

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Products

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Performance

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An East Coast University Gains Deep Insights with ExtraHop

A Boston-based university with a leading business school.

Download customer story

50% reduction in IT troubleshooting times

Better support for diverse technologies

More efficient use of university bandwidth

Gain visibility into its Banner database, which undergirds nearly every other application at the university.

“We installed the ExtraHop appliance and within 30 minutes I was able to show the DBAs which tables were being used, by which applications, and which ones performed most slowly.”

The Technology Environment

Why the Leading Business School Chose RevealX

Correlated visibility across tiers

Real-time performance insights with no invasive agents

“The big selling point for me was that ExtraHop did not require any agents," the manager said.

Full visibility into the database, using real-time wire data analysis

Troubleshooting reduced by half

ExtraHop has been able to cut the time IT staff spend troubleshooting complex problems by 50 percent. IT has the context and insight to quickly identify and resolve problems in the school's interconnected environment.

Proactive IT support

Support for diverse application types

“We're more intelligent with ExtraHop. People can learn how to fine-tune their applications to work well within our environment and tackle issues proactively,” the manager says.

Keep exploring

All customer stories

Is RevealX right for you?

What will your story be?

Security

Network Detection & Response (NDR)

RevealX NDR

View capabilities

Performance

Network Performance Monitoring (NPM)

RevealX NPM

View capabilities

An East Coast University Gains Deep Insights with ExtraHop

A Boston-based university with a leading business school.

Download customer story

50% reduction in IT troubleshooting times

Better support for diverse technologies

More efficient use of university bandwidth

“We installed the ExtraHop appliance and within 30 minutes I was able to show the DBAs which tables were being used, by which applications, and which ones performed most slowly.”

Correlated visibility across tiers

Real-time performance insights with no invasive agents

“The big selling point for me was that ExtraHop did not require any agents," the manager said.

Troubleshooting reduced by half

ExtraHop has been able to cut the time IT staff spend troubleshooting complex problems by 50 percent. IT has the context and insight to quickly identify and resolve problems in the school's interconnected environment.

Proactive IT support

Support for diverse application types

“We're more intelligent with ExtraHop. People can learn how to fine-tune their applications to work well within our environment and tackle issues proactively,” the manager says.

Keep exploring

All customer stories

Is RevealX right for you?

Security

Network Detection & Response (NDR)

RevealX NDR

View capabilities

Performance

Network Performance Monitoring (NPM)

RevealX NPM

View capabilities