2024 Global Cyber Confidence Index

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Customer Story

Global Telco Provider Improves Compliance and Security with RevealX

This telecommunications provider offers voice, messaging, and data services to tens of millions of consumers and businesses worldwide.


The company used a CMDB to track assets, configurations, and asset owners in systems accessed by over 30,000 external vendors and partners. During an audit, the company discovered that their manual updating process meant there was no record of several hundred systems accessed by vendors. They needed a way to keep the CMDB updated in real time.

You can't secure what you can't see. With ExtraHop, we've got eyes on every interaction that takes place on our network. That is the first step to protecting our environment.

Senior Cybersecurity Engineer Global Telecommunications Provider

The Technology Environment

  • More than 30,000 vendors and partners who need access to the company’s network
  • A diverse collection of assets that vendors and partners need to access without compromising the company’s security
  • \A configuration management database (CMDB) that needs to be updated in real time


Why the Global Telco Provider Chose RevealX

The network team was already using RevealX for performance management

RevealX automatically discovers both the presence of devices on the network and their configuration details in real time

Device and configuration details automatically populate into CMDB

The Outcome

Eliminated Security Blind Spots

Automatic visibility into a significant and previously opaque source of risk

  • The security team discovered over 650 devices connecting to the network that were unaccounted for in the CMDB.
  • Many of these devices had access to company data, as well as the ability to move data into or out of the network.
  • RevealX helped the team register these devices without manually checking ARP tables and tracing cables.

Insight Prevents Oversight

  • The security team discovered that a third party vendor was unknowingly transmitting personally identifiable information (PII) in clear text using Telnet, an insecure, deprecated protocol, instead of HTTPS, risking a PCI compliance violation and leaving the data exposed to a potential breach.
  • With RevealX, the company and the vendor quickly remediated the issue before it led to a violation that could cost millions of dollars in fines.

Independent Investigations at Scale

  • The total visibility provided by RevealX allows the security team to independently investigate connections between internal resources and external services without relying on the more than 30,000 third parties accessing the network to promptly provide accurate information.

Is RevealX right for you?


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