2024 Global Cyber Confidence Index

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Customer Story

BAC Credomatic and RevealX Defend Against Ransomware

BAC Credomatic is the largest financial institution in Central America, serving more than 4.5 million clients.


Meeting PCI DSS requirements and defending against a rising tide of ransomware attacks in Central America.

The ExtraHop dashboard demonstrates that over the past five months we've had no breaches, which creates a high degree of trust. This is even more important than detecting vulnerabilities. It sends a message to the entire organization: we have a healthy environment, we are committed to a strong cybersecurity posture, and we and our clients can sleep well.

Vinicio Chaves Alvarado Cybersecurity Manager, BAC Credomatic

The Technology Environment

  • Financial services infrastructure distributed across Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, Grand Cayman, the Bahamas, and the United States


Why BAC Credomatic chose RevealX

  • "We chose ExtraHop RevealX because it efficiently accelerates the detection of threats with superior visibility across our entire ecosystem," Cybersecurity Manager Vinicio Chaves Alvarado explains. "ExtraHop allows us to see which servers may be compromised by cryptomining, something that we were unable to do before."

The Outcome

Holistic Visibility Yields Optimal Performance

Holistic visibility

  • Multiple teams use RevealX, including operations and telecommunications, so everyone has access to the comprehensive security picture and can identify vulnerabilities before they can be exploited.

Optimized Resources

  • "We used to investigate roughly 5,000 events a month, most of which were false positives," says Chavez. ExtraHop has slashed that number, freeing the team to focus resources in more productive areas.
  • Centralizing key processes allows BAC to maintain legacy technologies while complying with internal and external requirements.

Integrations Amplify Impact

  • Third-party integrations give BAC the ability to detect and respond to threats automatically and in real time.

Is RevealX right for you?


What will your story be?

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Network Detection & Response (NDR)

RevealX NDR

Use the power of network visibility and AI for real-time detection, rapid investigation, and intelligent response for any threat.

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Network Performance Monitoring (NPM)

RevealX NPM

Use network data and machine learning to identify network and application performance issues and expedite time to response.

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