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Customer Story

American Gas Retailer Fuels Faster Networks and Applications with ExtraHop

An American gas retailer operating more than 1,400 gas stations throughout the southeastern United States.


Despite numerous monitoring tools, the network team lacked insight into how the network and applications interacted.

ExtraHop shows what the applications are actually saying, not just who is talking to whom.

Senior Network Security Engineer American Gas Retailer

The Technology Environment

  • More than 700 locations equipped with a shared 10Mbps VSAT link
  • A highly customized point-of-sale system that depends on more than 20 sub-applications and must comply with payment card industry regulations
  • Centralized gasoline price sign controls that send updates to 3,000 signs each day
  • Fuel tank monitors that support refueling logistics


Why the Gas Retailer Chose RevealX

Superior analysis capabilities

  • "Many of the tools we looked at relied solely on NetFlow, which provides a quick summary of who is talking to whom over which port, but no details for those conversations," a senior network engineer explained. "ExtraHop provided the application-level detail we sought, and did so without agents or synthetic transactions, which would have added unacceptable network overhead."

Non-invasive deployment

Ease of use

The Outcome

Improved Performance and Better Collaboration

Real-time insights for better customer experiences

  • "When we come into the office, one of the first things we do now is turn on the TVs with the RevealX dashboards. We are always watching them to see user experience, activity levels, and application behavior in AWS. ExtraHop has fundamentally changed the way that we monitor and manage the business."

More cost-effective AWS management

  • An unnoticed increase in errors can lead to unnecessary — and costly — automatic provisioning of new AWS compute resources. "I walked around the corner and saw this huge spike in requests on our screen. We found and were able to solve the problem before it could cause an auto-scale event,” says the product development manager.

Fast time-to-value

  • "RevealX was very simple to set up and install. Especially the ease of configuration, installing the packet forwarders, and the fact that RevealX has an AWS image out on the Marketplace — so all I had to do was fire it up, and it did everything."

Is RevealX right for you?


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