Customer Story

American Gas Retailer Fuels Faster Networks and Applications with ExtraHop

An American gas retailer operating more than 1,400 gas stations throughout the southeastern United States.

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5x faster application performance

70% reduction in MTTR

Actionable information in an intuitive interface

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The CHALLENGE

Despite numerous monitoring tools, the network team lacked insight into how the network and applications interacted.

“ExtraHop shows what the applications are actually saying, not just who is talking to whom.”

Senior Network Security Engineer American Gas Retailer

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The Technology Environment

More than 700 locations equipped with a shared 10Mbps VSAT link
A highly customized point-of-sale system that depends on more than 20 sub-applications and must comply with payment card industry regulations
Centralized gasoline price sign controls that send updates to 3,000 signs each day
Fuel tank monitors that support refueling logistics

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WHY REVEALX

Why the Gas Retailer Chose RevealX

Superior analysis capabilities

"Many of the tools we looked at relied solely on NetFlow, which provides a quick summary of who is talking to whom over which port, but no details for those conversations," a senior network engineer explained. "ExtraHop provided the application-level detail we sought, and did so without agents or synthetic transactions, which would have added unacceptable network overhead."

Non-invasive deployment

Ease of use

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The Outcome

Improved Performance and Better Collaboration

Real-time insights for better customer experiences

"When we come into the office, one of the first things we do now is turn on the TVs with the RevealX dashboards. We are always watching them to see user experience, activity levels, and application behavior in AWS. ExtraHop has fundamentally changed the way that we monitor and manage the business."

More cost-effective AWS management

An unnoticed increase in errors can lead to unnecessary — and costly — automatic provisioning of new AWS compute resources. "I walked around the corner and saw this huge spike in requests on our screen. We found and were able to solve the problem before it could cause an auto-scale event,” says the product development manager.

Fast time-to-value

"RevealX was very simple to set up and install. Especially the ease of configuration, installing the packet forwarders, and the fact that RevealX has an AWS image out on the Marketplace — so all I had to do was fire it up, and it did everything."

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Products

What will your story be?

Security

Network Detection & Response (NDR)

RevealX NDR

Use the power of network visibility and AI for real-time detection, rapid investigation, and intelligent response for any threat.

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Performance

Network Performance Monitoring (NPM)

RevealX NPM

Use network data and machine learning to identify network and application performance issues and expedite time to response.

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American Gas Retailer Fuels Faster Networks and Applications with ExtraHop

An American gas retailer operating more than 1,400 gas stations throughout the southeastern United States.

Download customer story

5x faster application performance

70% reduction in MTTR

Actionable information in an intuitive interface

Despite numerous monitoring tools, the network team lacked insight into how the network and applications interacted.

“ExtraHop shows what the applications are actually saying, not just who is talking to whom.”

The Technology Environment

Why the Gas Retailer Chose RevealX

Superior analysis capabilities

Non-invasive deploymentEase of use

Improved Performance and Better Collaboration

Real-time insights for better customer experiences

"When we come into the office, one of the first things we do now is turn on the TVs with the RevealX dashboards. We are always watching them to see user experience, activity levels, and application behavior in AWS. ExtraHop has fundamentally changed the way that we monitor and manage the business."

More cost-effective AWS management

Fast time-to-value

"RevealX was very simple to set up and install. Especially the ease of configuration, installing the packet forwarders, and the fact that RevealX has an AWS image out on the Marketplace — so all I had to do was fire it up, and it did everything."

Keep exploring

All customer stories

Is RevealX right for you?

What will your story be?

Security

Network Detection & Response (NDR)

RevealX NDR

View capabilities

Performance

Network Performance Monitoring (NPM)

RevealX NPM

View capabilities

American Gas Retailer Fuels Faster Networks and Applications with ExtraHop

An American gas retailer operating more than 1,400 gas stations throughout the southeastern United States.

Download customer story

5x faster application performance

70% reduction in MTTR

Actionable information in an intuitive interface

“ExtraHop shows what the applications are actually saying, not just who is talking to whom.”

Superior analysis capabilities

Non-invasive deploymentEase of use

Real-time insights for better customer experiences

"When we come into the office, one of the first things we do now is turn on the TVs with the RevealX dashboards. We are always watching them to see user experience, activity levels, and application behavior in AWS. ExtraHop has fundamentally changed the way that we monitor and manage the business."

More cost-effective AWS management

Fast time-to-value

"RevealX was very simple to set up and install. Especially the ease of configuration, installing the packet forwarders, and the fact that RevealX has an AWS image out on the Marketplace — so all I had to do was fire it up, and it did everything."

Keep exploring

All customer stories

Is RevealX right for you?

Security

Network Detection & Response (NDR)

RevealX NDR

View capabilities

Performance

Network Performance Monitoring (NPM)

RevealX NPM

View capabilities

Non-invasive deployment

Ease of use

Non-invasive deployment

Ease of use