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It's easy to say modern IT infrastructure is all about supporting digital business, but many Network Operations teams face a tough reality: Their skills and workflows aren't designed to meet such complex, fast-paced demands.
In this report, Gartner unpacks the cultural and technological challenges that keep NetOps teams reactive and unable to embrace advanced automation and analytics tools, then dives into exactly how Infrastructure and Operations leaders can shift the paradigm:
"NetOps teams must embrace practices and skill sets that include intent- and policy-driven methodologies that are proactive and business-centric, and that have a strong foundation in automation and analytics. Network operations personnel must be trained to understand and think on these terms: 'How can I optimize business initiatives by better analyzing network performance?'"*
From assessing the strengths and motivations of NetOps personnel to fostering the skillsets necessary for a proactive, data-driven team, this report will help IT leaders stay relevant and competitive in the modern era.
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* Source: Sanjit Ganguli, Vivek Bhalla, Andrew Lerner, "NetOps 2.0: Embrace Network Automation and Analytics to Stay Relevant in the Digital Business Era", February 6, 2017