Save $600,000 annually in IT staffing costs and realized 3X ROI
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Visibility keeps vendors accountable, with no blame game
Over the past 15 years, Phoenix Children's Hospital has grown rapidly to serve the Phoenix community's 1.5 million children, as well as families across Arizona. The hospital now reports more than 200,000 outpatient visits each year across its main hospital complex, six ambulatory care centers, and numerous urgent care clinics.
In order to support Phoenix Children's core mission of providing outstanding care to children and their families, the IT department has needed to scale rapidly. While they've nearly doubled the size of the IT team over the past four years from 60 to 110, that growth has been outpaced by the infrastructure itself. Over the same four-year period, Phoenix Children's doubled its server architecture annually, and initiated a large-scale electronic medical records (EMR) deployment with Allscripts, all while supporting over 4,000 endpoints.
"One of the biggest challenges for Phoenix Children's has been figuring out how to scale up our IT infrastructure without scaling employees at the same rate," says David Higginson, CIO, Phoenix Children's. "When you're growing that fast and running that lean, you run the risk that little problems can turn into catastrophic issues simply because no one has time to notice."
ExtraHop is a solution that actually delivers on its promise in the long-term, not just in the sales cycle. We've made our money back on our ExtraHop investment two to three times over since deployment.
David Higginson CIO, Phoenix Children's Hospital
Seeking greater visibility to help their lean IT team run smarter and more collaboratively, Phoenix Children's turned to ExtraHop to help them make use of an incredibly rich and valuable data source: the network.
One Platform to See Them All
One of the biggest challenges for Phoenix Children's IT team has been simply managing the vast array of disparate systems and devices that connect to the network. Approximately 180 different vendor systems are in operation at the hospital, ranging from meal service to sophisticated radiology and cardiology imaging products.
"There are so many applications and devices, including thousands of pieces of clinical equipment, that connect to the network," says Higginson. "Ensuring that all of those applications and devices are operating and communicating correctly isn't just time consuming, it can directly impact patient care."
The network is the common thread tying together all of those applications and devices, however. This provides Phoenix Children's with a single source of empirical data about all its systems.
"ExtraHop allows us to monitor everything that touches the network, so we aren't clicking around through dozens of monitoring tools trying to find that one that will help us pinpoint the problem. We can fire ExtraHop up and figure out what's going on, whether it's a drug pump or a database," says Higginson.
A Full-Service Solution
Phoenix Children's also leverages ExtraHop Atlas Services remote analysis reports to help them identify areas for infrastructure improvements and take a more proactive approach to troubleshooting.
"I tend to be pretty skeptical of reporting systems and services, but the Atlas reports really stood out. They made me believe we'd actually leverage our investment in the platform," says Higginson. "Thanks to Atlas reports, I don't have to assign someone on my team to sit there watching ExtraHop. The reports give our team marching orders by proactively pointing out trouble spots and areas for improvement."