Deliver performance at scale to meet the business demands of Fortune 500 clients with highly complex environments
Protect customer and business data with complete, automated visibility into weak ciphers
Enhanced customer experience with better application performance and faster remediation
Founded in 1946, Mitchell International has grown to become North America's largest provider of collision repair information. Today, the company's solutions have expanded beyond collision repair and physical damage claims to include auto casualty, workers' compensation, and pharmacy claims handling. Headquartered in San Diego, California, Mitchell processes tens of millions of electronic transactions each month for more than 300 insurance companies, including a majority of the nation's top 25 insurance payers, and more than 30,000 collision repair facilities.
Mitchell builds and operates many software products that the nation's top insurance companies rely on daily. Supporting these products, the developers who build them, and the customers who use them, is a major part of the job of the highly technical Network and Telecom Systems team led by Senior Manager Chris Wenger.
Wenger's team also manages Mitchell's datacenter connectivity and provides network security services for the business. As the escalation point for troubleshooting issues for many of Mitchell's internal teams, Wenger and his team needed a better way to investigate performance and security issues across the organization's infrastructure.
With insights from ExtraHop, we can work with our customers and update systems to eliminate insecure communication pathways and better secure our company's environment as a whole.
Sr. Manager of Network & Telecommunications, Mitchell International
After evaluating different solutions on the market, Mitchell found that ExtraHop was the only solution that could provide the network-level visibility needed, at the scale and pace a modern hybrid enterprise requires.
"The second we plugged ExtraHop in, we started seeing things we couldn't see before. Nothing else could give us this visibility until ExtraHop came along," says Wenger. "Since it has been installed, ExtraHop has become a key part of our daily operations and workflow. We use it every day, multiple times a day. ExtraHop is one of the first tools we use when there's a problem," says Wenger.
Adoption of ExtraHop continues to expand internally at Mitchell as more and more teams leverage the insights and are requesting access to the data for their other purposes.