Greater meaningful use from EHR Systems and higher levels of physician adoption
Extremely fast time to value and much faster troubleshooting and remediation
Real-time visibility into health and performance of HL7 interfaces
To help its customers drive meaningful use, MEDHOST needed more visibility into how physicians were using hosted applications.
MEDHOST delivers software and services to roughly 20 percent of the hospitals in the United States—everything from electronic health record (EHR) systems and general financials to patient accounting and the nation's #2 patient portal.
To improve meaningful use of its certified EHR systems (as defined under the American Relief and Recovery Act of 2009), MEDHOST sought additional capabilities to monitor application performance and gather IT operational intelligence.
"We thought we would need to invest heavily in tools from the big four vendors to get more visibility into our applications, networks, and databases," says Todd Forgie, VP of Hosted & Managed Services for MEDHOST. "But when we examined ExtraHop, we realized that we could jump past all or most of that very quickly by utilizing wire data."
We've never seen this kind of speed-to-value from a technology vendor. What ExtraHop does is really unprecedented.
Todd Forgie VP of Hosted & Managed Services, MEDHOST
MEDHOST uses the ExtraHop platform to get real-time visibility into it's software.
MEDHOST deployed ExtraHop to gain granular visibility into how users at hospitals experience and use its software. The ExtraHop platform provides this visibility by analyzing real-time wire data—all L2-L7 communications between servers, including full bi-directional transaction payloads.
"ExtraHop is an extremely disruptive technology for healthcare IT," says Forgie. "Being able to look across a large heterogeneous infrastructure without having to install agents everywhere—it's an elegant and forward-thinking approach. And it's an easy way for us to gain information across what used to be IT silos."
MEDHOST most recently added HL7 analysis capabilities to its ExtraHop deployment, enabling IT teams to see the performance of HL7 messages between interfaces, regardless of the vendor.