Improved associate and customer experience through visibility of hundreds of applications
Demonstrated double-digit performance improvements resulting from infrastructure upgrade
Extended visibility to nearly 2,300 remote sites, including stores, distribution, fulfillment, and call centers
Most people think of The Home Depot as a one-stop shop for power tools, gardening supplies, and appliances. For many people, it's also the go-to store for that weekend project. But one overlooked key factor to The Home Depot's success has been the blending its online and brick-and-mortar operations. They call this effort "One Home Depot" – a seamless customer experience across the digital and physical worlds.
For the Technology team at The Home Depot, visibility is a critical part of supporting the One Home Depot experience. In order to manage the complexity and scale of an operation this size, The Home Depot needed visibility across its entire infrastructure – from the datacenter to stores, distribution and fulfillment centers, and other remote sites. The Technology team was already using ExtraHop to monitor the performance of systems and applications in the datacenter. To further improve visibility, the team decided to extend ExtraHop to all remote sites as well.
Visibility at our remote locations provides insight that is critical to delivering a seamless and secure experience for our customers and associates.
David Narayan Distinguished Engineer, The Home Depot
The Technology team deployed ExtraHop at nearly 2,300 remote sites, including stores, distribution and fulfillment centers, call centers, and technology offices. With this rollout, the Technology team had the ability to collect telemetry at the retail edge – closest to the associate and customer – providing real-time insight into the performance of applications and infrastructure systems.
"Visibility at our remote locations provides insight that is critical to delivering a seamless and secure experience for our customers and associates. ExtraHop allows for a much deeper understanding and more accurate representation of what's happening at every store," says David Narayan, Distinguished Engineer at The Home Depot.