Successful rollout of 10,000 desktops and 50,000 VDI subscribers
EHR application performance assurance and real-time clinical informatics
Added layer of security for medical devices and protection against ransomware
Ranked as one of the top not-for-profit hospital systems in the nation, this organization serves communities in more than 100 cities across Northern California. Their operations cover over 20 hospitals and dozens of cancer centers, cardiac centers, trauma centers, rehabilitation centers and more.
A team of doctors, employees, and partners work tirelessly to provide top-rated, affordable healthcare to millions of patients each year. In order to deliver high quality care and patient experience, staff members must be able to access patient information wherever and whenever they need it. Making this possible is the job of their world-class Information Services team.
Since joining the team, their CTO has played a large role in managing and improving their IT infrastructure and technologies. Having used ExtraHop at his previous company, the CTO knew the kind of value ExtraHop could bring to improving IT service delivery.
I was blind to what was going on in the VDI stack and I knew ExtraHop could enable me to see.
CTO Californian Health System
When the CTO moved into his new role, he once again looked to ExtraHop to provide the visibility his team needed to reduce service disruption and proactively improve operations. "ExtraHop enables us to understand how our applications work—all 35,000 of them," says the CTO. "We now have performance and security data for everything that communicates on the network."
Troubleshooting for Electronic Health Record (EHR) Apps
An immediate opportunity revealed itself when there were slowness issues with their EHR—an application supporting functions ranging from patient care to clinical systems for healthcare providers and billing systems for insurers. "ExtraHop enables us to quickly troubleshoot and identify the root cause for performance issues that can impact patient care," says the CTO.
In one particular case, ExtraHop helped the team solve a DNS problem related to their EHR. "With ExtraHop, we found that the cause of the problem without a back-and-forth between various stakeholders. Identifying and solving these issues faster means that caregivers can access the data they need to do their jobs well."
The team continues to use ExtraHop regularly to monitor EHR performance. "ExtraHop proves especially helpful during our bi-annual upgrades. We can measure before-and-after performance and reduce the risk of the project."
Lighting the Way for VDI
At the beginning of his tenure, the CTO took on a strategic initiative to scale out VDI to increase mobility and security. Based on his previous experiences, he understood the value that ExtraHop would provide for this effort.
"In a world of blind men, the one-eyed man is king. I was blind to what was going on in the VDI stack and I knew ExtraHop could enable me to see," he says.
Using ExtraHop to understand both user experience and how well the VDI environment was operating, the team migrated 10,000 desktop PCs to the VDI infrastructure, added over 50,000 subscribers to My Virtual Workspace, and went from zero users to more than 10,000 thin clients in ten hospitals, in a year and a half, with another dozen hospitals planned for the coming year.