SEATTLE - December 4, 2018 ExtraHop, the leader in analytics for security and performance management, today announced that Mitchell International (Mitchell) uses ExtraHop to ensure fast and secure services for its insurance and collision repair industry customers.
Mitchell is North America's largest provider of technology, connectivity, and information solutions to the Property & Casualty (P&C) insurance and Collision Repair industries. The company processes tens of millions of electronic transactions each month for more than 300 insurance companies and more than 30,000 collision repair facilities around the country. In turn, those companies rely on Mitchell to deliver fast and secure claims processing.
In order to efficiently manage an operation of that scale, Mitchell's IT and security teams needed real-time visibility across their entire application stack as well as investigation capability to rapidly resolve performance and security issues.
"The second we plugged ExtraHop in, we started seeing things we couldn't see before. Nothing else could give us this level of visibility until ExtraHop came along," says Chris Wenger, Senior Manager for Network and Telecom Systems at Mitchell. "Since it has been installed, ExtraHop has become a key part of our daily operations and workflow. We use it every day, multiple times a day. ExtraHop is one of the first tools we use when there's a problem."
With ExtraHop, Mitchell is more proactive in delivering highly secure and highly available services to its customers. The company has improved overall security hygiene by instantly and continuously discovering devices communicating over insecure protocols. They are also improving user experience and reducing resolution time for escalations with granular visibility into the source of performance issues.
"Mitchell International is the go-to provider of technology solutions for the insurance industry because they prioritize delivering fast, reliable, and secure processing for their customers," said Raja Mukerji, Chief Customer Officer, ExtraHop. "ExtraHop is proud to work with organizations like Mitchell to help them continue to set the standard for customer service even as their technology and security operations become more complex."
To learn more about how Mitchell stays ahead of the competition using ExtraHop, read the case study: Mitchell International Uses ExtraHop to Secure Communications and Protect Assets