Improved user experience through proactive troubleshooting
Better visibility into application activity in AWS
More cost-effective management of AWS resources
Provider wanted to better understand their utilization of AWS resources
As the provider of the #1 paid application on Salesforce AppExchange, this company is growing rapidly with more than 125,000 Salesforce users across 35 countries. The company runs their applications in Amazon Web Services (AWS) and they wanted more visibility into the application delivery chain and greater ability to monitor and manage performance in the cloud, especially with issues involving Active Directory, DNS, and load balancing.
ExtraHop has fundamentally changed the way that we monitor and manage our business.
Director of IT US-Based Application Provider
ExtraHop provided deeper visibility into their wire data
The company turned to ExtraHop to analyze all of its real-time wire data — all application communications including full bi-directional transaction payloads — something that no other management or monitoring tool had been able to offer, especially for a predominately AWS environment.
"I spoke with over a dozen monitoring companies at the Interop Conference," said one of their systems engineers. "But only ExtraHop didn't turn me away when I said we're primarily on AWS. They said, 'Not a problem at all, we have an appliance out there, go ahead and fire up a free version for yourself.'"
The team went on to purchase the ExtraHop platform to diagnose internal problems, measure the impact of Salesforce latency, and create a live geomap that shows merges and the associated geographic locale in near real time.
Fewer "Unknown Unknowns"
Before ExtraHop, the team lacked insight into how its applications were behaving in AWS. Now, they can see the volume of traffic in Regions and Availability Zones and understand when and why auto-scaling events occur.
"ExtraHop has given us visibility that's led to eye-opening moments," says the Director of IT. "Even during the ExtraHop demo with our testing environment, we happened to notice an incorrect configuration that wouldn't have affected customers but could have caused us development headaches. Being able to pinpoint that cause so quickly really sold us on the value — and that alone justified our investment."
Deeper, More Meaningful Data
The company's application is very modern in its use of asynchronous connections, and many built-in monitoring tools do not provide the level of detailed visibility needed to troubleshoot and tune the application.