Increased patient engagement and satisfaction through improved digital interaction
Improved security posture and HIPAA compliance
Cut costs associated with unused and underutilized assets
Prisma Health provides clinical care, education, and research services for communities throughout upstate South Carolina. Operations include seven medical campuses and numerous outpatient and specialty facilities. Residency programs provide training for more than 400 physicians, nursing, and health students annually.
Prisma Health caregivers and staff work tirelessly to provide high quality, affordable healthcare to millions of area residents every year, and that has included deploying sophisticated clinical applications. But even as Prisma Health has embraced digital operations, managing the inherent complexity hasn't been seamless. Incidents and alerts were managed by different teams using different tools, which often led to service interruptions.
"Today, healthcare organizations aren't just measured on patient outcomes, they're also rated on patient experience," said Mike Shuford, a systems engineer at Prisma Health. "The ability to easily access a record, or to have a doctor rapidly send a prescription to your pharmacy before your appointment is over – those things matter. Every service disruption meant a hit to patient experience."
Using ExtraHop, we've been able to identify systems that weren't being used and saved the company money by having them decommissioned
Systems Engineer, Prisma Health
Central to Prisma Health's operations is an electronic medical record (EMR) system. Prisma Health uses the Epic EMR to give caregivers on-demand access to patient records and allow patients to access their own medical information, schedule appointments, and communicate with their caregivers through a secure web portal.
"Epic is key to our ability to offer patients accessible healthcare," says Shuford. "But Epic is only as good as the technology that supports it. In our case, that means two data centers supporting simultaneous Epic instances and other tier one medical applications, as well as numerous remote sites."
Shuford's team manages this complex environment using ExtraHop. "ExtraHop is a game changer for us," he says. "Priority one and priority two alerts used to result in conference calls with everyone pointing fingers. ExtraHop gives us one data set on which everyone can agree. It not only helps us identify issues faster, it allows us to concentrate on fixing the problem instead of figuring out who is to blame."
According to Shuford, another key advantage of ExtraHop is its ease of use. "You don't need an advanced degree or to undergo extensive training to use ExtraHop. We were able to get the platform up and running quickly—and we saw immediate value."