Complete visibility provided a comprehensive view of all network activity
Discovered previously unseen performance issues
Log4j detections demonstrated additional value to SecOps team
The benefit is clear—the ability to troubleshoot and get to the root cause of the problem ten times faster with ExtraHop allows us to quickly demonstrate its value back to the business.
Senior Network Engineer, IG Group
For nearly five decades, IG Group has continuously evolved its technology, risk management, financial products, content, and platforms to meet the needs of its retail and institutional clients. In doing so, they also needed a way to scale and troubleshoot network performance testing without compromising on security.
For Senior Network Engineer Steve Bamford, the big push came from the GameStop market events two years ago. At the time, individual investors drove up the price of GameStop stock by buying up its shares. The unexpected and drastic increase in online trading affected companies across the industry. “The industry-wide trading surge allowed us to make a case for improving our network visibility and using real-time wire data to enable faster analysis and response times,” Bamford says.
When considering different network performance management products, Bamford’s team sought a solution that provided greater insight into network traffic. “The lack of visibility of wire data was becoming one of the biggest bottlenecks in troubleshooting,” he explains. “Because we didn't have the level of granularity that a network monitoring tool would give us, we needed something that would reduce our mean time to resolution (MTTR) and get to the root of the problem quicker.”
After evaluating a few platforms, IG Group determined that ExtraHop Reveal(x) was the right fit for the company. Bamford appreciated the fast installation time. “Between Christmas and New Years, I managed to have Reveal(x) up and running and generating value,” he says. “Within three days, we had all the dashboards configured for our front-end applications and other core applications that we wanted to monitor.”
With Reveal(x) in place, Bamford’s team was able to see performance issues more clearly. “Reveal(x) greatly enhanced our visibility,” he says. “By bringing in ExtraHop and monitoring that whole north-south flow through the platform, we’re now able to accurately measure performance at different parts of the application flow across certain core infrastructure, such as firewalls and load balancers.”
MTTR has also improved dramatically. In one instance of running analysis to find the root of a firewall issue, Bamford explains, “I was able to get it down to two specific devices within a few hours, reducing MTTR by over 80%.”