The company's vice president and CISO says he was struck by "the team mentality" from ExtraHop. "By taking the time to ask questions and understand our DNA, ExtraHop was able to build something for us, rather than deliver a vanilla, out-of-the-box capability," he says.
Another significant benefit of Reveal(x) is that it allows the healthcare provider to use a single platform for both network performance monitoring and security. This helped distinguish ExtraHop from standalone NPM and network security companies when the customer was evaluating vendors. The CISO says Reveal(x) is a key part of his security team's "secret sauce."
"From my perspective as a CISO, you're always trying to amend, evolve, move your program forward, because everything outside your sphere of control in this volatile, uncertain, complex, ambiguous world requires you to evolve. When you think about your security program, you need to make sure you're accounting for people, processes, and technology. The technology, and even the people part, describes the relationship between us and ExtraHop."
Another reason the company continues to work with ExtraHop is a willingness to help at a moment's notice. Over the years, the customer has reached out to ExtraHop for a "second set of eyes" on several network performance issues. In each instance, ExtraHop engineers quickly pinpointed the source and helped resolve poor performance. This "no questions asked" support was well beyond what the healthcare provider expected of another company, and set ExtraHop apart from the competition.