About Justin
Justin is Director of Marketing at ExtraHop.
Posts by Justin Baker
-
TCP RTOs: Retransmission Timeouts & Application Performance Degradation
- June 5, 2018
- Posted in APM and NPM, Network Data, TCP Tuning, Tech, Tips and Hacks
In an effort to rid the world of needless application and network performance slowdowns, we turn to retransmission timeouts (RTOs). What are they and what can you do about them? What Is TCP…
-
Tap the Wire Data Inside Your Cisco UCS Environment for IT Operational Intelligence
- June 25, 2013
- Posted in Analysis, News, Stories from the IT Trenches, Tech
If you are one of the more than 23,000 organizations that use Cisco Unified Computing System (UCS) or are considering it for your environment, this blog's for you. According to IDC's Worldwide…
-
ExtraHop Wins Best of Interop 2013 in Las Vegas
IT Operations teams are under the gun. They need to tackle a growing list of new internal and business projects while supporting all the existing applications that keep the business running. It's no…
-
How to Answer the SharePoint Monitoring Questions You Care About
- February 19, 2013
- Posted in APM and NPM, Analysis, News, Good Reads
Microsoft has sold more than 125 million licenses of its SharePoint collaboration platform to over 65,000 organizations. With SharePoint environments scaling to accommodate more users and more…
-
Storage Performance Monitoring: 3 Metrics Needed for Holistic Visibility
- January 23, 2013
- Posted in Analysis, Stories from the IT Trenches
The Service Level Agreement is always the first casualty in the war to assign blame. Most IT organizations monitor their applications and infrastructure in an extremely disjointed manner, with each…
-
Aberdeen Report: The Value of End-to-End APM and How to Achieve It
- December 19, 2012
- Posted in APM and NPM, Company, Analysis, Good Reads, Industry Trends, Stories from the IT Trenches, Tech
"Taking an end-to-end approach to application performance management can seem like the obvious thing to do. But it hasn't been the way that performance management has traditionally worked. In order to…
-
Performance Metric of the Month: HTTP Payload Details
- November 7, 2012
- Posted in Company, Analysis, Good Reads, Industry Trends, Stories from the IT Trenches, Tech
For our November performance metric of the month, we're looking at HTTP payloads. Hypertext Transfer Protocol (HTTP) is a tremendously important technology layer that supports many critical services…
-
Why Visibility Across Tiers Is Important for DBAs
- October 11, 2012
- Posted in Analysis, News, Good Reads, Industry Trends
Database administrators (DBAs) are feeling the heat. Database profilers cannot be run continuously in production due to the overhead they impose. Without them, though, DBAs are flying blind. What DBAs…
-
Why ExtraHop + Splunk Integration Matters
- September 17, 2012
- Posted in APM and NPM, Big Data, Company, Analysis, News, Good Reads, Industry Trends, IT Operation Analytics
The new Splunk App for ExtraHop captures real-time metrics that are otherwise difficult or impossible to log. Splunk has made headlines over the past few months for its successful IPO and powerful Big…
-
Microsoft's 1024-Bit RSA Key-Size Requirement and Other IT Burdens
- September 12, 2012
- Posted in Analysis, Good Reads, Industry Trends, Stories from the IT Trenches, Tech
This post is written by Cal Jewell, a Senior Technical Trainer at ExtraHop. In June, Microsoft announced that it would release an update blocking the use of RSA keys using less than 1024-bit…
-
ExtraHop v3.7 - APM Improvements for Ease of Use and Visualization
- September 4, 2012
- Posted in APM and NPM, Company, News, Good Reads, Stories from the IT Trenches
We've just released version 3.7 of the ExtraHop system, including important new application performance monitoring functionality that makes IT operations more agile and efficient. Our aim with this…
-
Lowering the Cost of Entry for Application Performance Management (APM)
- August 22, 2012
- Posted in APM and NPM, Analysis, News, Industry Trends, Tech
The application performance management (APM) industry is evolving rapidly in response to two intertwined trends: Businesses are placing a greater emphasis on application performance, and IT Operations…
-
The 2012 Gartner MQ for APM: What IT Operations Teams Need to Know
- August 20, 2012
- Posted in APM and NPM, Company, Analysis, Good Reads, Industry Trends, Press
Gartner has released its 2012 Magic Quadrant for Application Performance Monitoring (APM) report, highlighting growth in APM spending and a rapidly evolving market. This year's report evaluated…
-
TCP: Where the Network Meets the Application, Part 1
- August 9, 2012
- Posted in APM and NPM, Analysis, Good Reads, Stories from the IT Trenches, Tech, Wire Data Analytics
This post is written by Eric Thomas, Principal Solutions Architect at ExtraHop Networks. Many organizations struggle to find the right level of instrumentation to monitor the performance of their…
-
ExtraHop is Up for a Stevie, the Oscar Award of the Business World
What do you know about The Stevie Awards? Upon their introduction in 2002, the New York Post called them "the business world's own Oscar Awards." The awards' founder, Michael P. Gallagher, conceived…
-
Dealing with Application Performance Monitoring (APM) Data Overload, Part 2
- July 24, 2012
- Posted in APM and NPM, Analysis, Good Reads, Industry Trends, Stories from the IT Trenches, Tech
Last week, we summarized TRAC Research's Market Insight report, "Improving the Usability of APM Data: Essential Capabilities and Benefits." Read that post here. This week's post lays out one of…
-
Dealing with Application Performance Monitoring (APM) Data Overload, Part 1
- July 17, 2012
- Posted in Analysis, Good Reads, Industry Trends, Stories from the IT Trenches, Tech
"You cannot manage what you do not measure" is a truism when it comes to managing application performance. This has led to a "data hoarder" mentality where IT teams install performance agents on every…
-
How Much is Too Much? Quest, Dell, and Legacy Application Performance Management Solutions
- July 2, 2012
- Posted in Industry Trends, Tech
Quest Software has confirmed rumors that Dell won a bidding war to purchase the company. Dell ended up paying $2.4 billion for Quest. That's a lot of money—more than 55 times Quest's earnings for the…
-
ExtraHop Application Performance Monitoring Comes to the Cisco UCS Express Platform
Cisco continues to promote its Unified Computing System (UCS) vision for simplifying IT at Cisco Live this week where ExtraHop will be exhibiting at booth #2110. UCS products combine x86 server…
-
Case Study: When Application Performance Is About Efficiency, Not Just Speed
- June 6, 2012
- Posted in Good Reads, Stories from the IT Trenches, Tech
At ExtraHop, we get excited about how our customers are using our network-based application performance management (APM) solution to do some really astonishing things. ExtraHop customers run some of…
-
Five Reasons ExtraHop Beats the Competition at Monitoring Citrix VDI
- May 9, 2012
- Posted in Citrix, Company, Analysis, Industry Trends, Tech, Wire Data Analytics
This week ExtraHop announced new monitoring capabilities for Citrix VDI deployments, developed using the latest protocol specifications from Citrix and verified as Citrix Ready for both XenDesktop and…
-
Join ExtraHop at Interop Las Vegas and Citrix Synergy!
Next week will undoubtedly be one of the busiest, most exciting weeks for IT Operations professionals this year. Thousands of IT pros in the Citrix universe will be heading down to San Francisco for…
-
Major Nordic Retail Group Axstores Chooses ExtraHop to Ensure Smooth Application Migration
- April 10, 2012
- Posted in Company, Good Reads, Stories from the IT Trenches
[This post is written by Owen Cole, EMEA Vice President at ExtraHop Networks.] For companies that operate 24 hours a day, 365 days a year, keeping critical business systems running is non-negotiable…
-
Best-of-Breed: A Cost-Effective Alternative to "Death Star APM"
- April 4, 2012
- Posted in APM and NPM, Company, Analysis, Good Reads, Industry Trends
The APM space is expanding and evolving at a rapid pace, leading to older established firms acquiring newer technologies to fill in the gaps in their solutions. As this evolution is certain to…
-
From Tech Startup to Tech Powerhouse - Two Key Additions to the ExtraHop Team: Sujal Patel and Eric Scollard
Today, we are delighted to announce two great additions to the ExtraHop team: Sujal Patel and Eric Scollard. Both join ExtraHop from Isilon Systems and bring impressive experience in turning a tech…
-
Why Healthcare IT Teams Need Agentless Application Performance Monitoring
- February 20, 2012
- Posted in Citrix, News, Healthcare, Industry Trends, Stories from the IT Trenches, Tech
Summary: ExtraHop offers a great application performance management solution for the healthcare industry that helps healthcare IT teams efficiently support initiatives such as mobile applications…
-
Forrester Application Performance Management Market Overview Report for Q4, 2011
- January 18, 2012
- Posted in APM and NPM, Company, Industry Trends, Press
Forrester Research recently published a report on the application performance management (APM) market, titled "Market Overview: Application Performance Management, Q4 2011." Led by Principal Analyst…
-
EMA Report: ExtraHop Fills Critical Real-Time Application Performance Monitoring Gaps Left by NetScout Systems
- December 15, 2011
- Posted in APM and NPM, Analysis, Tech
In a new white paper released yesterday, distinguished EMA Managing Research Director and former NetScout Vice President Jim Frey documents the value many enterprise IT shops have found in adding…
-
Performance Metric of the Month: Packet Loss, Retransmission Timeouts (RTOs) and Round-Trip Times in Virtualized Systems
- November 30, 2011
- Posted in APM and NPM, Network Data, Tech
Retransmission timeout and round-trip time metrics can reveal virtual packet loss. This month's Performance Metric turns to retransmission timeouts (RTOs) and round-trip times, particularly for…
-
Applying Lean Methodology to Application Performance Management
- October 25, 2011
- Posted in APM and NPM, Company, Analysis
Summary: The ExtraHop system provides the mapping and measuring capabilities needed to continuously improve application performance using lean methodology. Lean methodology enables businesses to…
-
RIM BlackBerry Outage Preventable with ExtraHop Database Performance Monitoring
The Guardian reports that Research in Motion's (RIM) three-day outage for its BlackBerry service was caused by faulty networking equipment in its U.K. network operations center, located in Slough. RIM…
-
By the power of ExtraHop, I found bugs!
- October 7, 2011
- Posted in Good Reads
Once IT professionals start using the ExtraHop system to troubleshoot and tune their applications, there’s typically a little bit of euphoria. That’s because ExtraHop’s unique network-based approach…
-
Performance Metric of the Month: CIFS Errors
- September 29, 2011
- Posted in Tech
CIFS Errors: The ExtraHop system provides storage performance details not contained in event logs. September's Performance Metric of the Month (PMM) focuses on CIFS errors for networked storage, but…
-
Data Storage, Impact by the Numbers, and What It Means for Application Performance Management (APM)
- September 28, 2011
- Posted in APM and NPM, Big Data, Good Reads, Tech
I love statistics—who doesn't? Stats are a great way to identify important trends, behaviors, and market challenges—which is precisely why a recent infographic published on ReadWriteWeb about data…
-
Oracle Database Performance Monitoring with ExtraHop: An Attractive Alternative to Agents and Profilers
One of the many advantages of a network-based approach to application performance management is that it requires no host-based instrumentation, which can often impose an onerous amount of overhead on…
-
ExtraHop Networks Helps IT Organizations Support Oracle-Dependent Applications with Comprehensive Application Performance Management Solution
- September 27, 2011
- Posted in Company, Analysis, Stories from the IT Trenches
Adobe Systems and T2 Systems Use the ExtraHop System to Troubleshoot and Proactively Manage Oracle-Based Applications SEATTLE, WA – September 27, 2011 – ExtraHop Networks, a leading provider of…
-
Gartner's 2011 Magic Quadrant for Application Performance Monitoring (APM) and the Five Functional Dimensions of APM
- September 19, 2011
- Posted in APM and NPM, Company, Good Reads
This week saw the release of the Gartner 2011 Magic Quadrant for Application Performance Monitoring* (APM). In February 2010, Gartner issued its first Magic Quadrant for the APM industry in which it…
-
Performance Metric of the Month: PAWS Dropped SYNs and Network Address Translation
- July 12, 2011
- Posted in Tech
In past blog posts, we've talked about performance metrics, such as TCP retransmission timeouts (RTOs) and database performance metrics, which help IT teams solve hard-to-pinpoint issues before they…
-
"It's Not My VM—It's the Application": It's Really Virtual Packet Loss
- June 2, 2011
- Posted in Company, Analysis, Good Reads, Industry Trends, Stories from the IT Trenches
Performance management in virtualized environments is the topic of Gartner analyst Cameron Haight's post, Server Virtualization Performance. Haight notes that during a Gartner client gathering, he…
-
Performance Metric of the Month: Retransmission Timeouts (RTOs) and Application Performance Degradation
- March 7, 2011
- Posted in APM and NPM, Network Data
It's a new year and a great time to make changes for the better. In an effort to rid the world of needless network and application performance slowdowns, we turn to retransmission timeouts (RTOs)…
-
ExtraHop in the U.K.
Next week, ExtraHop's Co-founder and President Raja Mukerji will be presenting at the 360 IT Conference in London. The conference is designed to help IT professionals discover how IT infrastructure…
-
Getting the Most Out of Your Network Management Investment
- September 2, 2010
- Posted in APM and NPM, Company, Analysis, Industry Trends
In a recent Network World article, titled Top 5 Network Management Investments, Ann Bednarz makes a compelling case for how companies ought to prioritize their network performance management…
-
SLA Monitoring: Using Internal SLA's to Improve Application Performance
- August 18, 2010
- Posted in APM and NPM, Company, Analysis, Good Reads, Tech
Most of us in business are familiar with the classic adage: "if you can't measure it, you can't manage it." As IT becomes more deeply aligned with the business it supports, the ability to understand…
-
Network Timeout, a free web service from ExtraHop Networks, leverages AWS
- August 16, 2010
- Posted in APM and NPM, Company, News, Tech
In case you haven't checked out Network Timeout yet, here's the scoop: NetworkTimeout.com is a community-driven effort that aims to improve access to network- and application-analysis solutions and…
-
ExtraHop Makes Root-cause Analysis Easy for Alaska Airlines
- August 4, 2010
- Posted in Company, News, Press, Stories from the IT Trenches, Tech
If you're just getting back from summer vacation, be sure to check out this feature article written by Beth Schultz in Network World. In it, she details how Alaska Airlines is using the ExtraHop…
-
ExtraHop exhibiting at the F5 Summit
We're packing our bags now for next week's F5 Summit in Chicago. According to the local weather reports, it appears that we'll be greeted by "surging humidities," "clusters of thunderstorms," and…
-
Visit the ExtraHop booth at Cisco Live!
Next week we'll be exhibiting at Cisco Live, giving demos of the ExtraHop Application Delivery Assurance system, and describing how ExtraHop leverages the Cisco Nexus 1000v line of switches. There…
-
ExtraHop Presenting at Morgan Stanley's CTO Summit
We're excited to announce that on June 17th, Jesse and Raja will be presenting at Morgan Stanley's 10th Annual CTO Summit in Palo Alto. Hundreds of companies were nominated to participate in the…
-
ExtraHop Selected by Globespan Capital to Present to its CIO Advisory Board
We received some great news a few weeks back: ExtraHop has been selected as one of just three companies to present at Globespan Capital's Bi-Annual Technology Briefing Lunch taking place on May 25th…
-
ExtraHop Wins Best of Interop—twice!
- April 28, 2010
- Posted in APM and NPM, Company, News
We just won not one but two Best of Interop Awards. First we beat out finalists Gigamon and Apposite Technologies in the Network Management, Monitoring and Testing category. Then a few minutes later…
-
F5 partners with ExtraHop
- April 27, 2010
- Posted in Company, News, Good Reads, Press
In addition to all the Interop news, we also made our partnership with F5 Networks official yesterday morning! This makes sense for so many reasons, including the fact that Jesse and Raja architected…
-
We're hitting the ground running at Interop—and launching Network Timeout!
- April 26, 2010
- Posted in APM and NPM, Company, News
Interop starts today, and we're looking forward to a very busy week. We've got a big contingent here, including most of the management team and quite a few sales and technical sales…
-
Interop panel: EMC, CA, and Jesse from ExtraHop
- April 20, 2010
- Posted in News
Interop is fast upon us, next week in Las Vegas (April 25–29). Not only are we exhibiting--booth #1275, come by and say hi--but we're also participating in the "booth crawl" from 3:30 to 5:30 p.m. on…
-
Network Timeout gets nominated for Best of Interop!
- April 15, 2010
- Posted in News
We just got some great news: ExtraHop Networks has been selected as a finalist for the Best of Interop awards, in the Best Network Management, Monitoring & Testing category. If you're reading this…
-
I like to finger-point at our IT folks
- January 28, 2010
- Posted in Good Reads
We sent an email to a person in the wrong department at a company we've been talking with. This reply made us smile: There are some commonalities in our work, but as you can see, I don't think I can…
-
What Matters Most in 2010
- January 4, 2010
- Posted in Industry Trends
With New Year come new resolutions, and an opportunity to take stock, examine your organization's needs and explore new solutions. Network World came out with an article called the "5 must-have IT…
-
The Biggest IT Stories of 2009
- December 28, 2009
- Posted in Industry Trends
It's almost time to wave goodbye to 2009. It was an amazing year for ExtraHop. As for the broader world of IT, 2009 was packed with major news stories that will have significant impact, even years…
-
Play the IT Blame Game!
- December 9, 2009
- Posted in Stories from the IT Trenches
It's time for a little fun. When something goes wrong with the network, or with an application, do you always get the blame? When an app crashes, a server goes down, a database disappears, or…
-
VMware Losing Its Grip on the Market?
- December 8, 2009
- Posted in Analysis, Industry Trends
Came across an interesting survey today on the state of the virtualization market. For the longest time, VMware has enjoy an ironclad lock in this space. That might be changing, according to a survey…
-
Network World's Top 10 IT Management Start-ups to Watch
Right on the heels of our end-of-year press release, where we shared our success in unheralded product innovation, triple digit sales growth, strategic funding and sales expansions, we found out…
-
L7 Visibility into Your "Middle Boxes"
- November 30, 2009
- Posted in Analysis, Stories from the IT Trenches, Tech
In any enterprise architecture, there are a lot of "middle boxes". I'm talking about your load balancers, application delivery controllers, firewalls, NAT devices, proxy servers, and increasingly…
-
WAN Optimization Considerations
- November 6, 2009
- Posted in Stories from the IT Trenches, Tech
WANOp is increasing popular these days and sometimes gets talked about like it's a panacea to solving performance problems. The reality is WANOp is not well suited to ease all performance pains. In…
-
No, We Run at 10 Gb
- November 6, 2009
- Posted in Analysis, Stories from the IT Trenches
We were sitting around the video conferencing table for a company all-hands meeting. Raja recounted a story of a recent customer meeting, arranged by a channel partner, it had to be really short to…
-
Optimize Application Performance in a Day
- October 28, 2009
- Posted in APM and NPM, Company, News
Sounds too good to be true? Tune in to our Nov 12th webinar and see for yourself. This 40-minute webinar is hosted by ExtraHop and our partner Gigamon. Raja Mukerji, President of ExtraHop and Lance…
-
When Virtual Servers create real headaches
- October 23, 2009
- Posted in Stories from the IT Trenches, Tech
According to a recent CIO Insight survey, server and storage virtualization stay at the top of the IT Spending Priority List, seeing the strongest growth in 2009. Sixty-two percent of companies are…
-
When L3 Stats Just Aren't Enough
- September 24, 2009
- Posted in Stories from the IT Trenches, Tech
At ExtraHop, we sometimes talk about L2 and L3 statistics as "table stakes". For a network and application management solution, you need to have visibility into those layers. But by and large, they…
-
Fix Application Problems 200% Faster Than Your Competition
- September 9, 2009
- Posted in Company, Industry Trends
When it comes to network and application management, the performance gap between average and best-in-class companies is staggering. How well does your company perform, and what best practices can you…
-
Comparing NetScout, NetQoS, OPNET and ExtraHop
- August 10, 2009
- Posted in Big Data, Company, Analysis, Wire Data Analytics
We get asked this question a lot, "how do you compare to so and so"? The truth is, the "so and so" we're being compared to are usually great products with some impressive capabilities. But ExtraHop is…
-
Separate Marketing Hype from Product Reality
- July 10, 2009
- Posted in APM and NPM, Company, Analysis
We were in an analyst briefing the other week. It's always good when these things get interactive, and the analyst fires great questions back at you. That shows they're following, they get your story…
-
Great Article on New Network Engineer Skill Requirements
- June 18, 2009
- Posted in Good Reads, Tech
Shamus does it again! Great article on the changing requirments for those considering a career in network engineering. Best quote was from Chris Silva, a Forrester research analyst - "For the network…
-
Top 10 Tips for Tuning BIG-IP
Webinar Recording Now Posted. Join us for a 30 minute webinar on June 30th - spend 30 minutes with us to double the ROI on your BIG-IP investment. Application Delivery Controllers (ADCs) are critical…
-
When Alerts Actually Become Useful
- June 11, 2009
- Posted in Stories from the IT Trenches
Any monitoring/systems management product need to have built-in alerting capabilities. Too bad most of them aren't very useful. The tricky thing is knowing what thresholds to set. The truth of the…
-
ExtraHop Goes 2.0
Time sure flies when you're having fun. It seems like just yesterday when we came out of stealth and launched the 1.0 version of our Application Delivery Assurance system. Here we are, not quite 6…
-
Packet Sniffers on Steroids? Why Would I Want That?
ExtraHop had a great customer advisory board meeting yesterday, this is a semiannual event where we bring together representatives from key customers to share our roadmap, so they can provide feedback…
-
Fighting with Your Management Tools and You Don't Even Know It?
IT is really a pretty hard job, like it or not, we seem to take abuses from all directions: management, irate customers on the phone, idiot users etc. But you shouldn't have to put up with additional…
-
The Big Internet Brown Out of 2012?
- May 1, 2009
- Posted in Industry Trends
Forget the 2012 Mayan calendar apocalypse, IT has something more real to worry about that year. My co-worker Dave brought this to my attention: a Times Online article cites a Nemertes Research report…
-
Transatlantic Latency On Your LAN
- April 29, 2009
- Posted in Company, Stories from the IT Trenches, Tech
I'm constantly amazed at the amount of data we gather at any given moment. And most of the time, so are the customers. Case in point, we have this nifty chart that shows Round Trip Time (RTT) for all…
-
Stop Fighting With Your Management Tools
- April 23, 2009
- Posted in APM and NPM, Company, Analysis, Stories from the IT Trenches
I was in Skagit Valley over the weekend, shooting some photos at the Tulip Festival. My photographic partner in crime works in IT, at a large software company in the Pacific Northwest. The topic…
-
Moving Towards the Private Cloud
- April 22, 2009
- Posted in Industry Trends
VMware made a big splash yesterday with the launch of VSphere, the new "cloud operating system". The idea is that any enterprise IT department can leverage VSphere to build a private cloud and scale…
-
Vendor Wars Episode II: A New Hope
- April 16, 2009
- Posted in Company, Analysis, Stories from the IT Trenches
As a "sequel" to yesterday's Vendor Chronicle's post, I'm going to tell a story about what happens when a client is stuck in the middle between multiple vendors. This is when the finger pointing…
-
Vendor Chronicles Part I or: How I Learned to Stop Worrying and Saved $1M
- April 15, 2009
- Posted in Company, Stories from the IT Trenches
The relationship between any IT department and its vendors can get tricky at times. As is the case with any relationship, things are smoothest when your interests are aligned. However that's not…
-
ExtraHop Announces $5.1M in Series A Funding
- April 14, 2009
- Posted in APM and NPM, News
At ExtraHop, we celebrate success. Every customer win gets rung in, with our special bell, by the MVP for that deal. Today we announced $5.1M in Series A funding, led by Madrona, with participation…
-
I come to work daily to defend my job
- March 31, 2009
- Posted in Analysis, Stories from the IT Trenches
Had a really fun customer meeeting the other day, the participants were your typical IT geek/gurus, but with an extra dash of funny. The "blamestorm" part of our customer presentation really resonated…
-
Speed Up Your Cloud
- March 27, 2009
- Posted in APM and NPM, Company, Analysis, Industry Trends, Tech
In a buzzword heavy industry, Cloud Computing has definitely garnered more than its fair share of attention lately. According to a recent InformationWeek article, more than 50% of companies…
-
Survey Says: No Business Case for IPv6, We'll Use NATs instead
- March 25, 2009
- Posted in Stories from the IT Trenches
"We surveyed 100 people, and the top answers are on the board." Ok, so the Internet Society (ISOC) didn't really say that, but they did survey their members regarding IPv6 and found that "specific…
-
Unified Computing Demands Unified Management
- March 16, 2009
- Posted in APM and NPM, Company, Analysis, Industry Trends
The big news in the networking world today is of course Cisco's Unified Computing announcement. We applaud any kind of innovation that aims to make the lives of IT easier, and given Cisco's heft in…
-
When Your CFO Can't Email
- March 12, 2009
- Posted in Stories from the IT Trenches
What happens if your CFO can't send emails because Microsoft Exchange just stopped responding? Given how important email communication is to any modern enterprise, I'm sure this was beyond frustrating…
-
The Management Impact of Virtualization
- March 3, 2009
- Posted in APM and NPM, Company, Analysis, Industry Trends, Stories from the IT Trenches
As Raja stated in his New Year Resolution for Network Engineers post, Virtualization is the new hotness (for very valid reasons), but with it comes new challenges. The interaction of the…
-
To Nagle or Not to Nagle, That is the Question
- February 25, 2009
- Posted in Citrix, Company, Analysis, Network Data, Wire Data Analytics
In our work with customers, we've come across the question of Nagling quite a few times. When we show network engineers that they have a relatively high number of Nagle Delays, it's not unusual to…
-
The Curious Case of Packet Sniffers
- February 20, 2009
- Posted in APM and NPM, Company, Analysis, Tech
In this post, we're going to talk a little about Packet Sniffers. (The title is of course an homage to the upcoming Oscar night, where its namesake is likely to go down as the biggest loser in the…
-
Replay of an IT Support Incident - ExtraHop In the Wild
- February 12, 2009
- Posted in Citrix, Company, Stories from the IT Trenches, Tech
A fun part of the ExtraHop customer engagement model is something we call the "Show-n-Tell". For any customer evaluation, we'll install the box (a 15-minute process), let the box "soak-in" for a few…
-
ExtraHop: Like Google Earth for Your Network
ExtraHop got some hometown coverage in the Seattle Times today. In an article titled: Like Google Maps for Your Network (yes, I realize this is slightly different from my title, but personally I think…
-
New Year Resolutions for Network Engineers
- February 6, 2009
- Posted in Industry Trends, Tech
Yes, yes, I know, this post is coming a bit late. Ahem, didn't we just celebrate a chinese new year? Better late than never, right? In order to put together this resolution list for our favorite…
-
Do you know the 7 Deadly Sins of Network Management?
- February 3, 2009
- Posted in APM and NPM, Company, News
Well, do you? Here's a teaser, some choice quotes from other IT professionals: "By avoiding Sin #1, we cut down troubleshooting time by 60% on the new application roll out" - Dir. of App Support…
-
CIP Firewall
- January 12, 2009
- Posted in Good Reads
Jack is back, and looks to be better than ever before. (Yes, I'm a die-hard fan) But seriously, were you also annoyed with the sheer number of times the "CIP Firewall" was mentioned in last night's…
-
A Network Management Revolution - Fueled by Faster Processors and Cheaper Storage
- December 22, 2008
- Posted in APM and NPM, Company, Industry Trends, Network Data
In the past decade, processing speed and storage capacity have continued to increase in magnitude and decrease in price so rapidly that every couple of years we need to reassess what is feasible and…
-
An iPhone for the Holidays?
IT workers are some of the most mobile members of the workforce, you're running around troubleshooting, putting out fires, and definitely not in front of your desk all day. The ever-resourceful Denise…
-
War Stories or: How I Learned to Stop Worrying and Love the New Application
- December 15, 2008
- Posted in Company, Stories from the IT Trenches, Tech
I'm starting a series of posts that I'll call "War Stories" to share some of the more interesting from-the-trenches stories I come across. Working effectively to troubleshoot problems in IT takes a…