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Customer Support
Exceptional support for exceptional customers
Share, learn, connect, and discuss with like-minded peers.
Industry peer collaboration
Real-time knowledge sharing
Customer self-service
Product Influence
Join vertical-specific user groups; chat with your peers, ideate on new product features/functionality; or share best practices on the use of ExtraHop
- Post questions. Get answers FAST
- Share ExtraHop best practices with industry colleagues
- Manage all of your cases in one dashboard
Access hundreds of validated product knowledge articles; read release notes and documentation; search previous posts; or post product questions and answers
- Access hundreds of knowledge articles, training courses, and technical documents.
- Stay up to date with the latest news, feature announcements, threat briefings, security statements, and more.
- Climb the leaderboard and become most-knowledgeable in a particular domain.
Our World-Class Customer Community enables and empowers our customers to solve issues themselves and to solve those issues quickly. Our customers are often able to solve challenges simply by typing into the search bar
- Download the latest firmware.
- Access release notes.
- Verify cloud uptime status in realtime.
Listening to our Customers is an important aspect of our Product Roadmap Planning Cycles
- Enter your Product Ideas through our Feature Request Page.
- Vote & Collaborate on Existing Product Features.
- Track Implemented Features in our latest releases.
“"The platform, features, and reporting capabilities are top notch. Support and customization is fantastic"”
VP, Information Security in the Media
