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Customer Support
Listening to our Customers is an important aspect of our Product Roadmap Planning Cycles
Overview
Share, Learn, Connect
Extrahop Security’s World-Class Customer Community is the single place customers go to access “all things ExtraHop”, helping you improve your knowledge and utilization of the product.
Maximize your Investment
We deploy a “Follow-the-sun” coverage model with technical experts strategically located in the U.S., AsiaPac, and EMEA
We do not charge our customers for 24/7 Support. Our Global Team is always ready to serve you M-F, including weekend coverage for critical issues.
We adhere to the highest standards by leveraging TSIA Best Practices and ITIL Methodologies. Our cases are efficiently routed to seasoned Technical Support Engineers and managed based on severity level. We offer comprehensive hardware troubleshooting and diagnostics, along with seamless coordination of RMAs.
Whether you speak Spanish, German, French, Mandarin, Arabic, Hindi, or some other language, our customers have the ability to interact with technical support in their native language. Our team supports languages in over 150 countries.
Build expertise faster with use-case-specific training
Obtain knowledge to leverage advanced capabilities and optimize your system
Ensure readiness and support professional advancement with certifications
Ensure Your Success
