ExtraHop's professional services are anchored to outcomes.
Helping you achieve your goals with ExtraHop is our prime directive, and it starts with three basic steps.
Want to talk to a representative right now to see what our professional services and solutions architecture offerings can do for you? Get in touch!
We offer a range of services from basic training to full IT operational assessments. These offerings are all driven by a few core values:
Short time-to-value: We want you to see value from your ExtraHop deployment as quickly as possible, and we can help make that happen.
Continuous improvement: We stick with you to ensure that you keep getting better.
Unbiased expertise: An outside, objective opinion is sometimes the key to unlock huge positive change. We strive to be the unbiased experts you trust.
Deployment & Continuous Improvement
We get you up and running so you see value from ExtraHop fast. Most customers see full ROI in less than a year. Learn more about our Atlas Quickstart service.Operational Excellence:
Our flagship service. We'll analyze your business requirements, deploy your ExtraHop system, integrate with your existing systems, and set baselines for performance across your infrastructure. The whole time, we'll be making sure you see real value and learn to increase that value over time. Learn more about our Operational Excellence service.
Training - Online & In-person
Use our interactive courses to learn to use ExtraHop at your own pace. These bite-sized chunks of education are always available online, so you can refer back to them at any time for reminders on the tougher points. Try our Wire Data Fundamentals course now!Basic Training:
Get trained using live data from your environment, so you get real, actionable insights quickly, and learn to get more on your own.Targeted Training:
Become expert in exactly what you need to do to make your team and business more effective. This is highly customized, in-person training, tailored for you, and using your live data.
Assessments and Reporting
We assess your environment and give you pointers on how to improve it. We provide unbiased, expert analysis that you can act on. Our subject matter experts understand your environment and get you answers, fast. No fuss, no muss.Atlas reports:
These are custom reports that show you what matters in your environment, and how you're doing in those areas. You don't need to be a technical wiz to understand these. They're highly digestible, and if you want to take quick, technical action based on the info, we can help with that. Read more about Atlas here, then download a sample report (PDF).Atlas Rx:
This takes Atlas reports to the next step: prescriptive guidance. Atlas Rx comes with high-touch, dedicated consultants to help you continually improve your IT ops while ramping up your business.InfoSec:
Need constant, real-time surveillance of your entire datacenter, or even multiple datacenters? We've got you covered, not just at the perimeter, but throughout your entire environment.
Dedicated Experts in Your Industry
This is our emergency hotline. Call us any time, day or night, for immediate triage of a problem in your system. Stop blamestorming and call us when things go wrong.Platinum Support:
This ain't your grandma's tech support. We have experts in-house to help you get the most value out of your data. We go beyond fixing what's broken by providing consulting services to help you optimize your system. Visit our support page for details.Technical Account Management:
You get a dedicated consultant who is focused on your enablement. Their entire goal is to help you succeed, and they'll leverage all ExtraHop's resources to make that happen. You even get roadmap access and the potential to influence future product updates to make sure you're getting the most from your investment in us. Download the datasheet for details.
Dashboards On Demand
We make your data comprehensible. We have experts in every vertical to help you build highly customized dashboards and tailored workflows to show you what you need to know in a way that makes sense to everyone from the CIO to the mail clerk. Learn more about ExtraHop Dashboards.Triggers On Demand:
Our triggers engine is infinitely customizable, and we can do the customization for you. We have industry experts that can write triggers to pull the most relevant data from your system. This is a consultative relationship. Tell us what you need, we build it. Want to learn to write triggers? We'll teach you. No limit on the number of calls you can make to us. Learn more about ExtraHop's Application Inspection Triggers.