When Vendors Won't Help… ExtraHop It!

Sometimes customers share stories that are too good to pass up, like this tale of an ExtraHop user who got around a recurring HTTP lag using (in part) a few quick ExtraHop triggers. The visual aids are just a bonus!

To set the scene, this customer is a large financial services provider based out of North America with multiple online and branch-based services to support. Over the past year they've been experiencing a recurring issue with their distributed computing platform that has prevented users from being able to access online content—a huge problem for anyone, but especially those in the FinServ industry!

While the customer waited on help tickets with their distributed computing provider, their original Internet service provider, and their current Internet service provider, this particular user decided to pull on the power of real-time analytics with ExtraHop for some answers.

Using the simple visual query language in ExtraHop, he wrote a quick trigger that would pull SSL and HTTP statistics as well as flow stats for addresses associated with their distributed computing platform. As you can see below, the round trip times were not great:

When the customer began to unpack possible causes for these slow round trip times and test out changes, they were able to easily check whether or not they were on the right track:

The customer was able to figure out a temporary fix for the problem that they can implement in-house whenever the issue crops up, saying:

"And now ExtraHop can alert us to when it starts happening. And provide definitive stats for us."

The heart of the problem may lie outside the customer's purview and they're still waiting on a permanent solution from their vendors, but ExtraHop empowered them to take matters into their own hands and proactively get things up and running for their customers.

Got a story of your own? We'd love to hear it. Reach out to your rep to share the ways you've used ExtraHop to slay a dragon or two in your environment!