Services

US Support Number: 877-333-9872

EMEA Support Number: +44 (0)845 5199150

When you invest in an ExtraHop solution, you gain access to experts who are passionate about helping you to transform how you run IT operations. We offer a wide range of resources to help keep your solution current, train your staff, and collaborate with the growing community of IT professionals that benefit from ExtraHop.

  • Support Plans - Receive maintenance releases, software updates, product release information, and 24/7 access to an expert Support Engineering team.
  • Services - Select optional professional services that help to maximize the value of your solution. No complex software installations or expensive consulting engagements are necessary—just the right services to accelerate your success.
  • Training - Get up to speed about how to make the most of the ExtraHop solution with onsite sessions and online self-paced courses.
  • Customer Forum - Learn from other ExtraHop customers by asking questions and sharing ideas.
  • Support Portal - Search the online knowledgebase, log and track the status of support cases, ask a question about data analysis, or request product features.

 

“We have been extremely pleased with the service and support that we receive from ExtraHop Networks and consider them a valuable partner.” —Kris Kutchera, Vice President of Information Technology at Alaska Air Group