Services

US Support Number: 877-333-9872

EMEA Support Number: +44 (0)845 5199150

When you invest in an ExtraHop solution, you gain access to experts who are passionate about helping you to transform how you run IT operations. We offer a wide range of resources to help keep your solution current, train your staff, and collaborate with the growing community of IT professionals that benefit from ExtraHop.

  • Support Plans - Receive maintenance releases, software updates, product release information, and 24/7 access to an expert Support Engineering team.
  • Services - Select optional professional services that help to maximize the value of your solution. No complex software installations or expensive consulting engagements are necessary—just the right services to accelerate your success.
  • Training - Get up to speed about how to make the most of the ExtraHop solution with onsite sessions and online self-paced courses.
  • Customer Forum - Learn from other ExtraHop customers by asking questions and sharing ideas.
  • Support Portal - Search the online knowledgebase, log and track the status of support cases, ask a question about data analysis, or request product features.
  • Network Timeout - Join a growing community of network and application performance enthusiasts who are teaming up to troubleshoot and analyze problems using this free, offline version of the ExtraHop platform.

 

“We have been extremely pleased with the service and support that we receive from ExtraHop Networks and consider them a valuable partner.” —Kris Kutchera, Vice President of Information Technology at Alaska Air Group