Appliance Lifecycle and
This policy defines the end-of-life (EOL) terms, and RMA policy and timelines for appliances sold by ExtraHop Networks, Inc. ("ExtraHop"), including physical, virtual and cloud appliances. The purpose is to help ExtraHop customers determine when their appliance will no longer be supported so they may plan any necessary upgrades.
ExtraHop offers Reveal(x) 360 subscription plans for customers who wish to use our SaaS-based platform for on-premises, hybrid, or multi-cloud environments. Subscriptions can be purchased in 1-year, 2-year, and 3-year terms, as well as on-demand. If you're interested in a subscription plan, please contact your ExtraHop sales representative.