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Mobile Carriers and Telecom Service Providers

You can be the hero who keeps millions of peoples' days on track.

The tiniest drop in service quality or availability can not only lose customer trust, but can cost the company millions of dollars. So how do you keep everyone's day on track when you're experiencing an explosion of complexity and cost with new technologies that push network, infrastructure, and application limits?

The ExtraHop platform gives visibility into your whole environment, so you can see and fix problems before they affect customers, and proactively improve your performance even in the face of limited resources and explosive growth.

With ExtraHop you can:

  • Manage dynamic and virtualized environments with automatic discovery, classification, and dependency mapping.
  • Monitor Diameter and RADIUS protocols, including attribute-value pairs (AVPs) and 3GPP, and see how the infrastructure delivers those transactions.
  • Record entire flows associated with user-specified events through ExtraHop's policy-based precision packet capture.
  • Track network performance baselines, which are essential for planning infrastructure capacity and justifying technology investments.
 

Use Cases

Advanced Persistent Visibility

Using ExtraHop, the team quickly identified the compromised hosts, which data was exposed, and malicious servers involved. They discovered a compromised internal server being used to stage a brute force login attack on the database, and examined subsequent database queries to understand what the attackers were up to. Then they isolated how the breach occurred and strengthened their security accordingly.

Auto-Discovery & Dependency Mapping

During a datacenter consolidation, an online retailer used the ExtraHop platform's automatic application discovery capability to quickly and easily create an inventory of all of their servers. They identified and decommissioned unused servers without affecting customer access, saved the company $100,000, and completed their consolidation two months ahead of schedule.

Correlating Revenue with Payment Transactions

A financial company used ExtraHop application inspection triggers to show all unique orders and total revenue by merchant, as well as the transaction times with SLA thresholds so they could identify real-time purchasing trends. It gave them insight they needed to justify budget for architecture improvements.

Cross­-Tier Visibility for SaaS DevOps

A cross-tier dashboard for staging and production environments helped this fast-growing SaaS provider of EMR determine expected behavior during a release and make informed decisions about capacity planning. They reduced post-release bug count by over 50% and doubled their customer base without increasing the number of support calls.

Diameter 3GPP AVP Monitoring

How ExtraHop helped a service provider that saw a spike in support incidents and social media backlash after a firmware update.

Infrastructure Performance Monitoring (IPM)

The ExtraHop platform makes it easier to manage increasingly complex physical, virtual, and cloud environments by providing deep insight into wire data, all L2-L7 communications between servers…

LTE S6a Diameter Monitoring

The ExtraHop platform provided insight into the issues that were occurring over the S6a interface between the MME and HSS. The wireless carrier determined that the issue was a provisioning problem on the HSS and resolved it quickly.

Latency and Error Monitoring for SMPP

SMS is a large revenue driver for network operators, SMS aggregators, and businesses worldwide. SMS short codes are used by many businesses in their marketing campaigns to engage customers through methods such as voting campaigns, subscription requests, information requests, and more.

Load Balancer Optimization

An IT organization used ExtraHop to resolve conflicts between load balancers and application servers by correlating all user, network, and application activity with advanced load balancing. The productivity gains, improved uptime, and optimizations saved $250,000 per year. A 50% performance improvement prevented $200,000 in CDN costs while accelerating application time-to-market by 30%.

Monitoring SSL Traffic: The ExtraHop Benefit

A large web hosting company used ExtraHop to continuously monitor SSL traffic between the load balancer and the backend servers, and fire off alerts if any traffic was not properly re-encrypted.

Performance for Citrix Over VPN

The Operations team at a large professional services company was inundated with support tickets. They used ExtraHop to monitor for poor user experience and determine when the root cause was due to client-side network issues. Their team reduced support escalations from remote users by 40%.

Real User Monitoring for Applications

The team used the real-time visibility of the ExtraHop Discover appliance to determine that some users were experiencing long load times, then used the ExtraHop Explore appliance to isolate the conditions, find the cause, and remediate the slowdowns.

Real-User Monitoring

ExtraHop created end-to-end workflow tracking and reporting for a technology services company, making it easy for their IT team to see what contributes to user-perceived load times and perform real-time analysis of how users are experiencing their site.

SSL Certificate Management

Situation Managing SSL certificates is one of the many mundane but important IT management tasks that weigh on IT Operations teams. ExtraHop makes these tasks easier, helping IT teams to proactively…

Security / Encryption Auditing

A large enterprise with both incoming and outgoing SSL traffic used ExtraHop to view the entire set of SSL behaviors on their network, so they could see how certificates were being used, plan SSL hardware purchases, and remove unused certificates.

Small Cell Deployment Monitoring

SMS is a large revenue driver for network operators, SMS aggregators, and businesses worldwide. SMS short codes are used by many businesses in their marketing campaigns to engage customers through methods such as voting campaigns, subscription requests, information requests, and more.

Additional Resources