eGaming companies face a unique set of IT challenges. The importance of a speedy user experience, 100% uptime, and preventing unsuccessful transactions is closely linked to success and profitability. On top of that, the eGaming industry is so crowded that if your site or application is slow, your users will jump to a competitor in a heartbeat. They probably already have the competitor's app on their phone!
So what do you do to make sure your gamers have the fastest, smoothest experience on your sites and applications every single time they visit?
Watch the Network ... and Everything Else: If users complain about slow transactions, it is already too late. Anything from rogue DNS calls to slow database queries can translate to poor user experience. You need total cross-tier visibility to fix those issues before they hit customers.
Pay Attention to Every Device: Whether users are accessing your service through a desktop, tablet, or phone, they want it to be fast and consistent. With real-user experience monitoring, you can see how every platform handles your apps, and optimise accordingly.
Security = Trust: The day you allow user data to leak out of your system is the day you exit the eGaming business. This is users' money you're dealing with, and it is important to show them you respect it.