ExtraHop uses a non-intrusive recognize-and-trace method to track transactions across tiers, a critical advantage over agent-based business transaction tools that employ an inflexible and burdensome tag-and-trace approach.
Essential Components of BTM
Business transaction management (BTM) correlates and tracks transactions across tiers, from front-end servers to the database and storage tiers. With a transaction-centric view of performance, IT organizations can achieve three important goals:
- Manage service-level agreements (SLAs).
- Identify and resolve issues quickly.
- Identify opportunities to grow revenue.
Operational Intelligence for BTM
The ExtraHop wire data analytics platform empowers IT organizations to proactively monitor and manage business transaction performance.
- Track unique identifiers, like the embedded tags and session IDs inserted by JSP, PHP, and Microsoft ASP, across the application delivery chain
- Breakdown transaction attributes including device, browser, geographic location, time, special headers, even payload, and organize them by application, tier, device, and more.
- Answer the question, "How can my application drive revenue growth?" by combining metrics like client latency and DNS timeouts with customer attrition and average revenue per user (ARPU).
- Drive application availability with always-on, real-time, continuous monitoring at one millisecond granularity to ensure that all issues are captured and reported, and that the right people are proactively alerted to resolve issues before they affect the users or threaten SLAs
- Plan for growth and justify technology investments with automatic performance baselines for every tier in your environment. Compare time periods with virtually unlimited look-back by storing historical metrics in your existing NAS infrastructure.
- Monitor with a light touch using a non-intrusive recognize-and-trace approach that imposes zero overhead and requires no customization to start collecting data from your network, unlike traditional agent-based BTM tools.
Which capabilities are most critical for business transaction management (BTM) solutions?
- To help organizations understand how applications affect the bottom line, a BTM solution must continuously monitor real-time transactions as they traverse through firewalls and load balancers to the web tier, to the back-end database and storage servers, and back to the client.
- In highly modular, complex environments, BTM solutions must quickly adapt and scale to meet changing demands without requiring IT teams to worry about configuring and maintaining their monitoring instrumentation.