Atlas Analyst Checklist

Our experts measure the health of your system by any metric necessary, from a remote location, or from right inside your datacenter.

Click each category to see a list of the vital metrics and processes we monitor to assure your IT infrastructure is performing above and beyond expectations.

Web (HTTP, HTTP-AMF)

5xx Errors
Review of server-side HTTP errors having 5xx status codes, and the servers/clients/URIs that were most impacted by these errors.

5xx Error Rate
Review of HTTP servers experiencing high 5xx error rates, and the clients/URIs these errors are affecting.

4xx Errors
Review of client-side HTTP errors having 4xx status codes, and the servers/clients/URIs that were most impacted by these errors.

HTTP Server Processing Times
A general, average processing time health check review of all HTTP servers, and the clients/URIs impacted by these processing times.

URI Health Check
Review of URIs experiencing high volumes of responses and long processing times.

L4 (TCP) HTTP Metrics
Review of L4 application metrics seen in conjunction with HTTP traffic sent by servers/clients.

Database (TNS, TDS, DB2, Informix, Sybase, PostgreSQL, MySQL, MongoDB)

Database Errors
Review of database errors and the servers/clients that were most impacted by these errors.

Database Server Error Rate
Review of database servers experiencing high error rates, and the clients impacted by these errors.

Database Server Processing Times
A general, average processing time health check of all database servers, and the clients/methods impacted by these processing times.

High Volume Methods
Review of database methods that when called in high volumes may impact performance, and the servers/clients utilizing these methods.

Method Performance
Review of database methods experiencing high volumes of responses and long performance/processing times.

L4 (TCP) Database Metrics
Review of L4 application metrics seen in conjunction with database traffic sent by servers/clients.

Middleware (IBMMQ, FTP, Memcache)

MQSeries Errors
Review of MQSeries errors and the servers/clients impacted by the most errors.

MQSeries Server Error Rate
Review of MQSeries servers experiencing high error rates, and the clients these errors are impacting.

FTP Errors
Review of FTP errors (FTP responses having 5xx response codes) and the servers/clients that were most impacted by these errors.

FTP Server Error Rate
Review of FTP servers experiencing high error rates, and the clients impacted by these errors.

FTP Warnings
Review of FTP warnings (FTP responses having 4xx response codes) and the servers/clients impacted by the most errors.

FTP Server Processing Time
A general, average processing time health check review of all FTP servers, and the clients impacted by these processing times.

L4 (TCP) FTP Metrics
Review of L4 application metrics seen in conjunction with FTP traffic sent by servers/clients.

Memcache Errors
Review of Memcache errors and the servers/clients that were most impacted by these errors.

Memcache Server Error Rate
Review of Memcache servers experiencing high error rates, and the clients impacted by these errors.

Citrix (ICA)

Network Latency
Review of servers experiencing high network latency during ICA sessions, and the clients/applications/users most impacted by this network latency.

Load/Login Time
Review of servers with abnormally high load/login times beginning ICA sessions, and the clients/applications/users most impacted by these load/login times.

Client Types
Review of ICA client types used across Citrix servers.

L4 (TCP) ICA Metrics
Review of L4 application metrics seen in conjunction with traffic sent from Citrix servers/clients.

Storage (CIFS, NFS, iSCSI)

CIFS Errors
Review of CIFS errors having the most concerning error messages, and the servers/clients that were most impacted by these errors.

CIFS Server Error Rate
Review of CIFS servers experiencing high error rates, and the clients impacted by these errors.

CIFS FSInfo Queries
Review of CIFS servers experiencing high volumes of FSInfo queries, and the clients these FSInfo queries occurred during communication with.

CIFS Server Processing Time
A general, average processing time health check review of all CIFS servers, and the clients/files these processing/access times impacted.

CIFS File Access Time
Review of CIFS files experiencing large volumes of opens in conjunction with lengthy access times.

NFS Errors
Review of NFS errors, and the servers/clients that were most impacted by these errors.

NFS Server Error Rate
Review of NFS servers experiencing high error rates, and the clients impacted by these errors.

NFS Server Processing Time
A general, average processing time health check review of all NFS servers, and the clients/files these processing/access times impacted.

NFS File Access Time
Review of NFS files experiencing large volumes of opens in conjunction with lengthy access times.

L4 (TCP) NAS Metrics
Review of L4 application metrics seen in conjunction with NAS (CIFS and NFS) traffic sent by servers/clients.

iSCSI Errors
Review of iSCSI errors, and the servers/clients that were most impacted by these errors.

iSCSI Server Error Rate
Review of iSCSI servers experiencing high error rates, and the clients impacted by these errors.

iSCSI File Access Time
Review of iSCSI files experiencing large volumes of opens in conjunction with lengthy access times.

Supporting App Infrastructure (SMTP, DNS, LDAP, Kerberos)

SMTP Errors
Review of SMTP errors and the servers/clients that were most impacted by these errors.

SMTP Server Error Rate
Review of SMTP servers experiencing high error rates, and the clients impacted by these errors.

L4 (TCP) SMTP Metrics
Review of L4 application metrics seen in conjunction with SMTP traffic sent by servers/clients.

DNS Request Timeouts
Review of DNS request timeouts, and servers, clients and queries involved in the requests that caused these timeouts.

DNS Response Errors
Review of DNS response errors and the servers/clients/queries that were most impacted by these errors.

DNS Server Error Rate
Review of DNS servers experiencing high error rates, and the clients/queries that were most impacted by high volumes of errors on these servers.

DNS Server Processing Time
A general, average processing time health check review of all DNS servers, and the clients these processing times most impacted.

LDAP Errors
Review of LDAP errors and the servers/clients that were most impacted by these errors.

LDAP Server Error Rate
Review of LDAP servers experiencing high error rates and the clients that were impacted by high volumes of errors on these servers.

LDAP Server Processing Time
A general, average processing time health check review of all LDAP servers, and the clients these processing times most impacted.

L4 (TCP) LDAP Metrics
Review of L4 application metrics seen in conjunction with LDAP traffic sent by servers/clients.

Kerberos Errors
Review of Kerberos errors and the servers/clients that were most impacted by these errors.

Kerberos Server Error Rate
Review of Kerberos servers experiencing high error rates and the clients that were impacted by high volumes of errors on these servers.

Kerberos Server Processing Time
A general, average processing time health check review of all Kerberos servers, and the clients these processing times most impacted.

L4 (TCP) Kerberos Metrics
Review of L4 application metrics seen in conjunction with Kerberos traffic sent by servers/clients

Application Communication (TCP, Network)

IP Fragmentation
Review of observed IP fragmentation at L3, and the devices contributing to/affected by a majority of IP fragmentation.

Aborts (L4)
Review of Abort metrics, when a TCP conversation is forcibly ended due to an error within the TCP data framework, and the devices/protocols that were impacted.

Resets (L4)
Review of TCP Reset metrics, packets that are sent to forcibly tear down a connection without use of the typical FIN/ACK sequence leaving an "open" connection.

Slow Starts (L4)
Review of Slow Start metrics, which are the result of reduced connection throughput due to resizing of congestion windows.

Dropped Segments (L4)
Review of Dropped Segment metrics, packets that are lost en route between two devices and require retransmission and the devices/protocols that were impacted.

Zero Windows (L4)
Review of Zero Window metrics, indicating that of one side of a TCP conversation is overwhelming the other and the devices/protocols that were impacted.

Receive Window Throttles (L4)
Review of Receive Window Throttle metrics, when a device is trying to slow down the dataflow coming from a peer and the devices/protocols that were impacted by these throttles.

Bad Congestion Control (L4)
Review of Bad Congestion Control metrics, when devices receive RTOs with in-flight data more than twice the size of the prior congestion window.

RTOs (L4)
Review of RTO metrics, retransmission timeouts caused by congestion resulting in a 1-second to 8-second gap in the TCP conversation, and the devices/protocols that were impacted.

Out of Order (L4)
Review of Out of Order metrics, the number of packets that were sent out of order by a device.

Tinygrams (L4)
Review of Tinygram metrics, inefficient segmentation of TCP payload resulting in more packets on the network.

Nagle Delays (L4)
Review of Nagle Delay metrics, which is the delay caused by poor interaction between Nagle's Algorithm and delayed ACKs and the devices/protocols that were impacted.

TCP Flow Stalls (L4)
Review of TCP Flow Stall metrics, events that occur when the inbound device group was not responsive, and the devices/protocols that were impacted.

Unanswered SYNs (L4)
Review of Unanswered SYN metrics, retransmitted SYN packets sent to an unresponsive device in an attempt to initiate a connection.

L7 Traffic
Overview of proportions/abnormalities seen in L7 traffic, and an overview of the devices/protocols contributing to these abnormalities.

Security (SSL)

Foreign IP Transactions
Review of any findings in other report sections that involve transactions with suspicious, foreign IP addresses.

SSL Certificate Size
Review of 512-bit SSL certificates that are in use.

Expiring SSL Certificates
Review of expired SSL certificates that are still in use.

SSL Alerts
Review of "Fatal" SSL certificate alerts seen in high volumes and the servers/clients/certificates that were involved in these alerts.

SSL Heartbeat Record Overview
Review of SSL Heartbeat record content involving IPs that may be indicative of a Heartbleed exploit.

Insecure SSL Version Overview
Overview of SSL sessions using TLSv1.0 and SSLv3, which are susceptible to malicious activity.

Weak SSL Cipher Suite Overview
Overview of weak cipher use, which include weak, easily decrypted and anonymous cipher use, all of which may not be secure.

SSL Content Type Overview
Overview of content types, which should primarily be application data and handshakes.

L4 (TCP) SSL Metrics
Review of L4 application metrics seen in conjunction with SSL-encrypted traffic sent by servers/clients.