Voice over IP communications keeps your business connected with customers, and keeps employees productive. An outage or poor service levels can have an immediate and sizable impact on your business, which means that VoIP is a critical portion of your infrastructure. The causes for these disruptions can be difficult to assess and can come from a variety of sources.
The ExtraHop platform provides continuous monitoring and analysis of VoIP and video traffic in real time and at scale. By utilizing ExtraHop to deliver deep wire analytics on your VoIP traffic, your IT team can quickly detect impacts to service quality correlated with user, network, and application delivery across all tiers.
The ExtraHop platform monitors over 275 metrics across SIP, RTCP, RTP, and RTCP XR protocols. In addition, the ExtraHop platform natively supports DSCP analysis. When combined with ExtraHop's VoIP analytics capabilities, you gain insight into Quality of Service (QoS) tags and validation that device packets are properly tagged for prioritization.
VoIP and Video Analytics allow you to:
Benefits of ExtraHop for VoIP and Video Monitoring
ExtraHop has saved our bacon several times. We've been able to quickly identify issues that we would have never been aware of otherwise.
Large Enterprise Telecommunications Equipment Company (Source: TechValidate)
Did You Know?
Voice was ranked as the second-most used communication method (86%, behind email at 93%) for employees. (Source: InformationWeek Reports)
68% of consumers would hang up as a result of poor call quality and call a competitor instead. (Source: Customer Experience Foundation)
Packet capture is the most relied upon troubleshooting method for VoIP issues. (Source: Cisco support forum, 2014)Learn more about how ExtraHop makes life easier for network engineers