IT Operations Analytics for SaaS & Technology Companies

Keep clients happy with real-time insights into application and infrastructure performance.

For Software-as-a-Service (SaaS) providers, application slowdowns quickly translate to angry customers and lost revenue. SaaS IT teams need to be able to detect and troubleshoot app problems before they affect the end user.

ExtraHop's platform for wire data analytics enables you to quickly answer urgent questions for your business while reducing capital and operational expenses. With ExtraHop you can do the following:

  • Maintain superior levels of service with early-warning alerts based on historic trends and send them to the right people before issues result in SLA penalties.
  • Track key APIs, including those that use SOAP, REST, and JSON, with ExtraHop's agentless wire-data analysis that can monitor anything in the payload.
  • Monitor secure environments at scale using industry-leading, real-time SSL decryption, which handles 35,000 handshakes per second with 2048-bit keys.
  • Manage dynamic virtualized environments with built-in automatic discovery, classification, and dependency-mapping.

Use Cases

  • Application Transaction Tracing Across All Tiers

    Outages for an online retailer were costly and troubleshooting was slow. By using ExtraHop to map service-chain deliveries and monitor each user's transaction across all tiers, they prevented an estimated seven outages in the first six months of using the platform, protecting at least $525,000 in revenue and hundreds of personnel hours.
  • Auto-Discovery & Dependency Mapping

    During a datacenter consolidation, an online retailer used the ExtraHop platform's automatic application discovery capability to quickly and easily create an inventory of all of their servers. They identified and decommissioned unused servers without affecting customer access, saved the company $100,000, and completed their consolidation two months ahead of schedule.
  • Automated Detection of Heartbleed Vulnerabilities and Attempts

    The day of the Heartbleed announcement, a network and security ops team deployed the ExtraHop Heartbleed bundle for TLS Heartbeat Tracking, Dashboards, Client Identification and Geomaps. They watched malicious attempts to compromise their servers in real time, and immediately set blocking policies for those clients while they patched their vulnerable systems.
  • Correlating Revenue with Payment Transactions

    A financial company used ExtraHop application inspection triggers to show all unique orders and total revenue by merchant, as well as the transaction times with SLA thresholds so they could identify real-time purchasing trends. It gave them insight they needed to justify budget for architecture improvements.
  • Cross-Tier Visibility for DBAs

    A company generating 10 terabytes of SQL queries each day had very little visibility into how the databases affected overall application performance. With ExtraHop, the DBAs were able to analyze performance across tiers, pinpoint the bottleneck, and monitor all tiers going forward to ensure they're meeting their SLAs.
  • Cross­-Tier Visibility for SaaS DevOps

    A cross-tier dashboard for staging and production environments helped this fast-growing SaaS provider of EMR determine expected behavior during a release and make informed decisions about capacity planning. They reduced post-release bug count by over 50% and doubled their customer base without increasing the number of support calls.
  • Detecting Data Exfiltration

    A large government agency needed a way to identify the source of a data leak and detect any future data exfiltration. The security team used the ExtraHop platform to identify a specific machine with abnormal DNS activity as the source of the leak, and they now use ExtraHop as an integral part of their security monitoring and analytics.
  • Load Balancer Optimization

    An IT organization used ExtraHop to resolve conflicts between load balancers and application servers by correlating all user, network, and application activity with advanced load balancing. The productivity gains, improved uptime, and optimizations saved $250,000 per year. A 50% performance improvement prevented $200,000 in CDN costs while accelerating application time-to-market by 30%.
  • Next-Generation Database Profiling

    An insurance company used ExtraHop to pinpoint a misplaced query method that was introducing latency. They gained total visibility across their pre-existing Microsoft SQL, Oracle, DB2 and Informix databases and are now saving a minimum of $350,000 per year in personnel time.
  • Real-User Monitoring

    ExtraHop created end-to-end workflow tracking and reporting for a technology services company, making it easy for their IT team to see what contributes to user-perceived load times and perform real-time analysis of how users are experiencing their site.
  • SMPP Latency & Error Monitoring

    SMS is a large revenue driver for network operators, SMS aggregators, and businesses worldwide. SMS short codes are used by many businesses in their marketing campaigns to engage customers through methods such as voting campaigns, subscription requests, information requests, and more.
  • Security / Encryption Auditing

    A large enterprise with both incoming and outgoing SSL traffic used ExtraHop to view the entire set of SSL behaviors on their network, so they could see how certificates were being used, plan SSL hardware purchases, and remove unused certificates.
  • Small Cell Deployment Monitoring

    SMS is a large revenue driver for network operators, SMS aggregators, and businesses worldwide. SMS short codes are used by many businesses in their marketing campaigns to engage customers through methods such as voting campaigns, subscription requests, information requests, and more.
  • TLS/SSL Monitoring

    A large web hosting company used ExtraHop to continuously monitor SSL traffic between the load balancer and the backend servers, and fire off alerts if any traffic was not properly re-encrypted.
  • Understanding API Performance Impact

    An online travel company chose ExtraHop to help them classify and track dependencies for all APIs to see whether they and their partners were meeting their SLAs. They estimated over $200,000 savings in the first month alone in proactive early warnings of API performance impacts.
  • Virtualized Application Performance Visibility

    A large tech company needed to pinpoint the source of slowdowns following a physical-to-virtual migration. The insights they gained through passively monitoring all data in motion between the clients, application, network and infrastructure components helped them improve virtualized application performance, making it even better than before migration.
  • Web Application Performance Analysis

    A gaming company deployed ExtraHop in order to gain a real‐time view of all transactions on a per‐user, per‐game, and per‐server basis. They were able to use these insights to plan capacity, quickly troubleshoot outages and correlate their online marketing efforts with game popularity.