Financial Services IT Operations Analytics

Manage applications more intelligently to please clients and keep your organization productive.

Financial services environments are more fragmented than ever. Retail and commercial banking, buy-side and sell-side operations, corporate IT, and security/compliance management each have their own increasingly complex environments.

Poor performance and downtime result in customer churn, SLA penalties, and lost revenue for financial services firms. IT teams need total visibility and real-time analytics to pinpoint and troubleshoot problems in their financial services environments before they impact end users.

  • Unprecedented scale – Support the most-demanding environments with ExtraHop's industry-leading 40 Gbps analysis.
  • FIX visibility - Gain visibility into FIX-based applications by tracking successful order execution and message queue length.
  • Transaction analysis – Break down transaction attributes including device, browser, geographic location, time, special headers, payload data.
  • Database and storage – Track detailed database and storage metrics including granular file access by user and SQL method performance.
  • Decision support – Make data-driven decisions regarding infrastructure capacity and avoiding unnecessary IT expenses.

Use Cases

  • Advanced Persistent Visibility

    Using ExtraHop, the team quickly identified the compromised hosts, which data was exposed, and malicious servers involved. They discovered a compromised internal server being used to stage a brute force login attack on the database, and examined subsequent database queries to understand what the attackers were up to. Then they isolated how the breach occurred and strengthened their security accordingly.
  • Application Transaction Tracing Across All Tiers

    Outages for an online retailer were costly and troubleshooting was slow. By using ExtraHop to map service-chain deliveries and monitor each user's transaction across all tiers, they prevented an estimated seven outages in the first six months of using the platform, protecting at least $525,000 in revenue and hundreds of personnel hours.
  • Auto-Discovery & Dependency Mapping

    During a datacenter consolidation, an online retailer used the ExtraHop platform's automatic application discovery capability to quickly and easily create an inventory of all of their servers. They identified and decommissioned unused servers without affecting customer access, saved the company $100,000, and completed their consolidation two months ahead of schedule.
  • Automated Detection of Heartbleed Vulnerabilities and Attempts

    The day of the Heartbleed announcement, a network and security ops team deployed the ExtraHop Heartbleed bundle for TLS Heartbeat Tracking, Dashboards, Client Identification and Geomaps. They watched malicious attempts to compromise their servers in real time, and immediately set blocking policies for those clients while they patched their vulnerable systems.
  • BYOD: Mobile Monitoring & Network Optimization

    A global enterprise tech company used ExtraHop's auto-discovery and application activity mapping to quantify "bring-your-own-device" (BYOD) activities on secure and guest networks, determining which applications were being accessed and implementing appropriate security controls.
  • Cloud Application Discovery and Usage Monitoring

    A medical device manufacturer discovered and monitored all on-premises and cloud-based applications, and started seeing time comparisons and usage details on a list of unsanctioned applications. They estimated saving over 200 personnel hours and $20,000 per year in SaaS application license counts and subscription fees.
  • Correlating Revenue with Payment Transactions

    A financial company used ExtraHop application inspection triggers to show all unique orders and total revenue by merchant, as well as the transaction times with SLA thresholds so they could identify real-time purchasing trends. It gave them insight they needed to justify budget for architecture improvements.
  • Cross-Tier Visibility for DBAs

    A company generating 10 terabytes of SQL queries each day had very little visibility into how the databases affected overall application performance. With ExtraHop, the DBAs were able to analyze performance across tiers, pinpoint the bottleneck, and monitor all tiers going forward to ensure they're meeting their SLAs.
  • Detecting Data Exfiltration

    A large government agency needed a way to identify the source of a data leak and detect any future data exfiltration. The security team used the ExtraHop platform to identify a specific machine with abnormal DNS activity as the source of the leak, and they now use ExtraHop as an integral part of their security monitoring and analytics.
  • IT & Business Analytics

    The team used the ExtraHop appliance to decrypt the secure payment processing session and query the transaction history to investigate specific behaviors not visible as summary data (such as duplicate orders).
  • Infrastructure Visibility for Citrix Environments

    Following a Citrix VDI expansion, the IT team at a large research hospital used ExtraHop to pinpoint the source of intermittent login delays: a large roaming profile causing storage contention when loaded. They saved months of potential debugging time and an estimated $400,000 in consulting fees.
  • Load Balancer Optimization

    An IT organization used ExtraHop to resolve conflicts between load balancers and application servers by correlating all user, network, and application activity with advanced load balancing. The productivity gains, improved uptime, and optimizations saved $250,000 per year. A 50% performance improvement prevented $200,000 in CDN costs while accelerating application time-to-market by 30%.
  • Next-Generation Database Profiling

    An insurance company used ExtraHop to pinpoint a misplaced query method that was introducing latency. They gained total visibility across their pre-existing Microsoft SQL, Oracle, DB2 and Informix databases and are now saving a minimum of $350,000 per year in personnel time.
  • Next­-Gen Network Performance Monitoring

    A multi-billion dollar financial services company used ExtraHop SSL Decryption, Precision Packet Capture, Alerts, and Dashboards to conduct real-time analysis on performance metrics across their network, cutting provisioning costs and sharing analytics with the team without compromising data security.
  • Performance for Citrix Over VPN

    The Operations team at a large professional services company was inundated with support tickets. They used ExtraHop to monitor for poor user experience and determine when the root cause was due to client-side network issues. Their team reduced support escalations from remote users by 40%.
  • Real-User Monitoring

    ExtraHop created end-to-end workflow tracking and reporting for a technology services company, making it easy for their IT team to see what contributes to user-perceived load times and perform real-time analysis of how users are experiencing their site.
  • SMPP Latency & Error Monitoring

    SMS is a large revenue driver for network operators, SMS aggregators, and businesses worldwide. SMS short codes are used by many businesses in their marketing campaigns to engage customers through methods such as voting campaigns, subscription requests, information requests, and more.
  • Security / Encryption Auditing

    A large enterprise with both incoming and outgoing SSL traffic used ExtraHop to view the entire set of SSL behaviors on their network, so they could see how certificates were being used, plan SSL hardware purchases, and remove unused certificates.
  • Slow Storage Backups

    A rapidly growing manufacturer used ExtraHop's correlated storage and network analysis and client performance measurements to find out why new storage backup jobs were taking longer than previous jobs. They saved $250,000 that was unnecessarily earmarked for storage platform growth and network upgrades.
  • Small Cell Deployment Monitoring

    SMS is a large revenue driver for network operators, SMS aggregators, and businesses worldwide. SMS short codes are used by many businesses in their marketing campaigns to engage customers through methods such as voting campaigns, subscription requests, information requests, and more.
  • TLS/SSL Monitoring

    A large web hosting company used ExtraHop to continuously monitor SSL traffic between the load balancer and the backend servers, and fire off alerts if any traffic was not properly re-encrypted.
  • Virtualized Application Performance Visibility

    A large tech company needed to pinpoint the source of slowdowns following a physical-to-virtual migration. The insights they gained through passively monitoring all data in motion between the clients, application, network and infrastructure components helped them improve virtualized application performance, making it even better than before migration.
  • Web Application Performance Analysis

    A gaming company deployed ExtraHop in order to gain a real‐time view of all transactions on a per‐user, per‐game, and per‐server basis. They were able to use these insights to plan capacity, quickly troubleshoot outages and correlate their online marketing efforts with game popularity.