Performance baselines for all tiers of the environment and reduced risk for new application rollouts
Greater collaboration across multiple IT groups and quick deployment with no agents or overhead
Ensure good outcomes across two datacenters, 70% virtualized server infrastructure and multiple applications
MedSolutions seeks to improve service but must first measure and correlate application performance across tiers
When doctors order diagnostic images or specialized testing, their offices must check with the healthcare insurance provider first. Often, these doctor's offices will contact MedSolutions. Throughout the United States, healthcare payor organizations rely on MedSolutions' cost-management and diagnostic-accuracy services, which combine clinical expertise with advanced analytics, to ensure good outcomes for patients while eliminating fraud and unnecessary procedures.
"Care providers depend on MedSolutions to do their job, and in the healthcare world even small delays in workflow negatively impact the level of care and are unacceptable," explains Joseph Steele, VP of IT Infrastructure at MedSolutions. "Our leadership team is committed to continual improvement in our service delivery. For our IT organization, that means measuring our performance, identifying areas for improvement, and then supporting effortsto fix what's wrong."
ExtraHop is more than just a monitoring tool for one group. It provides value to every IT team.
Joseph Steele VP of IT Infrastructure, MedSolutions
ExtraHop helps ensure the right outcomes for patients with real-time tracking across tiers
To support continual improvement, MedSolutions needed a solution that would be able to provide real-time operational intelligence to the entire organization.
The scope of the project covered multiple custom-developed and packaged software applications running in two datacenters with 70% virtualized server environments.
"We were looking for a solution that would provide real-time visibility into performance across tiers as well as historical measurements that would enable us to track our progress," says Steele. "ExtraHop was the only product we evaluated that could easily capture application traffic as it crossed through our converged network, load balancers, and vast numbers of application and database servers. Because of this holistic coverage, we now have one place to look when trying to determine the root cause of an issue. ExtraHop is more than just a monitoring tool for one group. It provides value to every IT team."
Working with local solutions provider Bedroc, MedSolutions implemented the ExtraHop system in their two datacenters. "Implementing the ExtraHop appliances was a breeze," says Steele. "Unlike agent-based APM tools, the ExtraHop system did not require us to change our systems, schedule downtime while installing software, or add any overhead to our servers or network."
Many teams at MedSolutions use the ExtraHop system to gain operational intelligence:
- Network engineers tune and troubleshoot network devices, identifying sources of network congestion.
- Systems administrators monitor server health, authentication infrastructure, domain name services, and other critical IT infrastructure services.
- Database administrators gain insight into how applications are using the database.
- Application architects compare the performance of proposed changes against historical application baselines.
- Application developers reduce risk for application rollouts with holistic visibility during staging and in production.
- Senior IT management monitor service levels for customers and support IT management decisions.