The ActiveSync bundle parses inbound HTTP requests to the ActiveSync server and produces real-time charts that detail:
- Degree to which network transfer or ActiveSync server processing time is the source of latency
- List of users and the request load they generate
- List of device types (e.g. iPhone, Android, Samsung) and request load generated by each
- Whether ActiveSync method invocations are being serviced successfully or whether other status codes are being returned to users
- Which users are being served non-200 status codes and how frequently A sample alert is also included that fires when ActiveSync returns a 451 status code (AKA, a device is trying to connect to a server that cannot access the user's mailbox, or there is a more efficient server to use to reach the user's mailbox.) Details of other ActiveSync status codes are published as part of the Microsoft MS-ASHTTP spec.
- ActiveSync HTTP traffic must either be unencrypted in the monitored traffic or be decryptable via the ExtraHop SSL hardware decryption feature combined with the necessary decryption keys.
- This bundle should work with Microsoft Exchange Server 2007 SP1, 2010 & 2013.
- Assign the included trigger to any ActiveSync server devices (or gateway devices leading to ActiveSync servers). If you have been running a previous version of the bundle, you may need to disable or delete the previously applied triggers.
- If ActiveSync traffic is detected by the trigger, after a few minutes, an 'Exchange ActiveSync' link should appear in the list of Applications. When it does, assign the ActiveSync Statistics custom page.
- Click and explore, especially the 'ActiveSync Statistics' custom page.