ExtraHop Receives Application Certification from ServiceNow

New Integration Delivers Intelligent Workflow Automation Based on Real-Time Analytics, Allowing IT to Accurately Identify and Quickly Resolve Service Interruptions and Security Threats
May 8, 2017

SEATTLE – May 8, 2017 – ExtraHop, the leader in real-time IT analytics, today announced it has received certification of its application with ServiceNow®. Certification by ServiceNow signifies that the ExtraHop application bundle for ServiceNow has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures that best practices are utilized in the design and implementation of ExtraHop with ServiceNow.

To stay competitive, today's businesses must support a seamless, secure, and reliable digital experience. IT service management streamlined the workflows that help support these digital business operations. Now IT analytics are making them faster, safer, and smarter than ever.

By combining real-time IT analytics from ExtraHop with intelligent IT services management from ServiceNow, IT organizations can now automate intelligent workflows in real time based on events as they happen across the entire environment. This approach dramatically improves efficiency and enables IT teams to identify performance problems and security incidents and restore services before end users are affected.

  • Rapid performance and security threat identification and remediation is supported with timely and accurate data and alerting for the most critical issues. For example, ExtraHop can detect ransomware activity and kick off a workflow in ServiceNow so that the security team can easily quarantine an infected client.
  • Automated real-time intelligent workflows based on alerts triggered from the ExtraHop platform keeps IT teams on top of what's happening right now, surfacing critical issues and assigning them before they can impact user experience.
  • Contextual data correlation across tiers supports faster resolution and allows IT teams to fully investigate the incident down to the transaction level for root-cause analysis. With this insight, IT teams can quickly determine the cause of the performance issue, as well as other systems that may have been affected.

"ServiceNow has played a critical role in IT transformation, helping organizations replace inefficient work patterns with intelligent workflows that improve service delivery and customer experience," said Raja Mukerji, Chief Customer Officer and co-founder of ExtraHop. "This integration with ExtraHop takes IT Services Management to the next level, feeding ServiceNow with the richest source of insight into the performance, availability, and security of all systems and the users relying on them."

To learn more about the integration between ExtraHop and ServiceNow, read the solution brief.

To experience ExtraHop for yourself, explore the interactive online demo. ExtraHop will be available in the ServiceNow Store in the near future.

About ExtraHop

ExtraHop is the leader in analytics and investigation for the hybrid enterprise. We apply real-time analytics and advanced machine learning to every business transaction to deliver unprecedented visibility, definitive insights, and immediate answers that enable security and IT teams to act with confidence. The world's leading organizations trust ExtraHop to support core digital business initiatives like security, IT modernization, and application service delivery. Hundreds of global ExtraHop customers, including Sony, Microsoft, Adobe, and DIRECTV, already use ExtraHop to accelerate their digital businesses. To experience the power of ExtraHop, explore our interactive online demo. Connect with us on Twitter and LinkedIn.

Press Contact
Rachel Pepple
ExtraHop Networks