MedImpact Selects ExtraHop to Drive Innovation and Improve Customer Care

SEATTLE — Oct. 18, 2018 – ExtraHop, the leader in analytics for security and performance management, announced today that MedImpact Healthcare Systems, Inc. — the nation's largest privately held independent pharmacy benefit manager (PBM) — has selected ExtraHop to help ensure a seamless delivery of pharmacy services for more than 50 million people.

With ExtraHop, MedImpact has complete visibility into the performance of every application in its pharmacy benefit management platform, and the automated investigation capability to optimally resolve issues before services are disrupted. MedImpact works with health plans, self-funded employers, and government entities to help manage their prescription benefits, reduce prescription drug costs, improve member health, and increase medication adherence and safety. Minimal disruption is key in managing vital transactions to support access to therapy.

"ExtraHop allows us to improve our ability to resolve business-impacting application issues quickly if problems arise," said Tony Roach, Vice President of IT Infrastructure at MedImpact. "Compared to other solutions on the market, ExtraHop stands out because it offers insight into performance issues and helps improve customer experience. ExtraHop allows us to better identify and resolve issues to provide a great customer experience."

ExtraHop starts with the most comprehensive and objective data set — wire data — and applies real-time analytics and advanced machine learning at scale to transform it into a high-fidelity source of answers about the security and performance of the hybrid enterprise. For organizations like MedImpact, ExtraHop supports the delivery of business critical applications and services.

"For any organization that touches healthcare, quality care and customer experience are top priorities," said Raja Mukerji, Chief Customer Officer, ExtraHop. "ExtraHop is proud to partner with organizations like MedImpact that leverage technology to drive better customer experience and value."

About MedImpact

MedImpact, an independent, trend-focused pharmacy benefit manager (PBM), is the nation's largest privately held PBM, serving health plans, self-funded employers and government entities. Our unique business model and focus on oversight aligns us with our clients — it's what differentiates us from other PBMs. We focus on effectively managing pharmacy benefits to promote Lower Cost and Better Care through One Source. MedImpact promotes the prescribing and fulfillment of low-cost, medically appropriate drugs at the most appropriate pharmacy providing competitive pricing, value and high-quality service. We manage appropriate utilization without driving up utilization. Our rigorous focus on payer alignment and oversight drives low-net cost and delivers results while improving care. Our number-one goal is client satisfaction by providing flexible solutions and member-centric products. Learn more at https://pbm.medimpact.com.

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Verona Macdonell




About ExtraHop

ExtraHop delivers cloud-native network detection and response to secure the hybrid enterprise. Our breakthrough approach applies advanced machine learning to all cloud and network traffic to provide complete visibility, real-time threat detection, and intelligent response. With this approach, we give the world's leading enterprises including The Home Depot, Credit Suisse, Liberty Global and Caesars Entertainment the perspective they need to rise above the noise to detect threats, ensure the availability of critical applications, and secure their investment in cloud. To experience the power of ExtraHop, explore our interactive online demo or connect with us on LinkedIn and Twitter.

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Mentha Benek

ExtraHop Networks