ExtraHop and Appcentrix Put Liberty Back in Control of IT Operations

Leading South African Life Insurance Provider Uses Streaming Analytics to Make IT Operations More Proactive and Improve Customer Experience

SEATTLE, WA – December 6, 2016 – ExtraHop, the first and only provider of streaming analytics that transforms network data into actionable insight, today announced that Liberty, one of Africa's largest life insurance providers, is using the ExtraHop platform as a cornerstone of a large-scale performance management overhaul.

At Liberty, information technology plays a central role in the organization, from transactional systems that support internal functions, to customer-facing websites and mobile apps that help it to deliver asset management, investment, insurance and health products. To improve service delivery, and with it, the digital experience of hundreds of thousands of Liberty customers, the team turned to Appcentrix, a South African specialist in application performance management and IT operations. In turn, Appcentrix deployed ExtraHop to provide real-time streaming analytics that helps Liberty proactively detect issues, improve mean time to resolution (MTTR), and provide strategic visibility over long-term development programs.

"ExtraHop, as delivered through the Appcentrix application performance managed service, provides an unprecedented level of visibility across our technology stack," said Nick Truran, Head of IT Operations at Liberty. "It has helped us improve performance from the network to the application tier, and allowed us to centralize visibility within the technology domains in order to better meet the needs of the business."

Head of IT Operations Nick Truran discusses how Liberty delivers a better digital experience with a bespoke monitoring architecture built by Appcentrix and powered by ExtraHop.

With ExtraHop and Appcentrix, Truran and his team are not only improving performance management from the network to the application layer, but they are also transforming the way the organization operates. According to Truran, the ability to rapidly identify and determine the root cause of any issue happening within the environment is helping to break down complex process silos and centralize operations. It's even improving the responsiveness of the helpdesk team.

"Liberty understands that digital experience now plays a central role in customer satisfaction," said Raja Mukerji, Chief Customer Officer at ExtraHop. "With Appcentrix and ExtraHop, they now have both the deep domain expertise and the sophisticated performance analytics capabilities critical to delivering that experience to their customers."

For more information about how ExtraHop and Appcentrix are helping Liberty transform IT operations, check out the case study: Liberty Improves IT Operations Through AppCentrix Powered by ExtraHop.

About ExtraHop

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