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This bio was provided during this employee's time at ExtraHop and does not reflect any current positions or experience.
Rachel is a writer at ExtraHop. She likes hiking, long walks on the beach, and helping businesses bring their best stories to the people who love them the most.
LEAN methodology got its start during the industrial revolution, but it's just as relevant in today's tech organizations—if not more.
Rachel Van't Land
Forcing a customer to prove their eligibility for support before helping them is wrong. The first question a support engineer asks you on the phone should be...
See if you can guess who our mystery ambassador is.
Here are a few steps for figuring out what you need to learn in order to stay ahead of the IT curve.
We're excited to announce that our ExtraHop Fall '15 Ambassador Program is now live! We're expecting some terrific technical explanations, video walkthroughs, and more, and we're looking forward to sharing their work widely.
Network engineers have been using ExtraHop for a host of reasons. We're looking for some ambassadors to help showcase what the platform can do in capable hands.
Without the ability to independently monitor the performance and availability of cloud workloads IT is often dependent on the cloud provider itself to tell them whether SLAs commitments are being met.