Eric Thomas serves as Director of Solutions Architecture for ExtraHop Networks, a provider of best-in-class IT Operations Analytics. Eric leads a Professional Services team tasked with maximizing the value ExtraHop's customers derive from wire data, elevating their operational capability through definitive, real-time technology and business insights. ExtraHop's Solutions Architecture team focuses on rapid, effective customer outcomes; Eric draws on nearly 20 years experience in IT operations to make ExtraHop's customer-first vision a reality.
Before joining ExtraHop, Eric performed a variety of operational roles, most recently as Director of Advanced Engineering for Thomson Reuters, where he led a team of performance and availability specialists, supporting over 200 applications representing $2B in annual revenue. His prior experience includes Enterprise IT management, SaaS production operations and next-generation technology advocacy.
Posts by Eric Thomas
- April 22, 2016
- Posted in Tech, Analysis, Good Reads, Stories from the IT Trenches, TCP Tuning and Optimization
A diagram of the OSI Model. In Part 1 of this two-part series, we imagined the perfect framework for no-impact monitoring of an application stack and found it was right in front of us all along in…