Customer Success: Liberty Improves IT Operations Through AppCentrix Powered by ExtraHop

Few would argue against business expansion, but it certainly doesn't make life easier for IT.

Following years of growth and acquisitions, Liberty, South Africa's third largest life insurer, had accumulated a number of mission-critical systems with complex interdependencies, along with new web and mobile application platforms, and multiple operating divisions, some with separate development and support teams. All of this made ensuring consistent performance and user-experience understandably problematic. Sound familiar to any of you?

Check out our latest customer success story to learn how ExtraHop partner AppCentrix helped Liberty achieve centralized functionality across its technology stack to streamline and improve service delivery.

With ExtraHop at the core of its management solution, AppCentrix gave Liberty complete, real-time visibility over its dispersed IT environment, breaking down process silos to unify operations and accelerate mean time to resolution (MTTR).

"Liberty understands that digital experience now plays a central role in customer satisfaction," said Raja Mukerji, Chief Customer Officer at ExtraHop. "With AppCentrix and ExtraHop, they now have both the deep domain expertise and the sophisticated performance analytics capabilities critical to delivering that experience to their customers."

See how ExtraHop and AppCentrix Put Liberty Back in Control of IT Operations.

 

Learn how AppCentrix uses stream analytics as a central component of a modern monitoring architecture.

 

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