Support Plans

Protect your investment with a support plan that meets the needs of your organization.

Gold Support

Receive firmware updates, software maintenance and upgrade assurance, access to the online support portal, access to the ExtraHop Customer Forum, hardware and software replacement, new product release information, and access to a team of expert support engineers.

Platinum Support

Enjoy greater peace of mind with priority problem resolution and support for ExtraHop systems that are fully integrated into your IT operations. With a Platinum Support plan, you get everything included in Gold Support, plus the following benefits:

  • Deployment assistance to accelerate your success immediately after installation and to help with advanced configuration
  • Stricter Service Level Agreement guarantees for support cases
  • Data-analysis services to help you interpret your metrics
  • Basic and Targeted training, with discounts on additional seats and sessions

For pricing and other questions, contact support@extrahop.com.