Protect your investment with a support plan that meets the needs of your organization.
Standard Support
Receive firmware updates, software maintenance and upgrade assurance, access to the online support portal, hardware and software replacement, new product release information, and 24/7 access to a team of expert support engineers.
Premium Support
Enjoy greater peace of mind with priority problem resolution and support for ExtraHop systems that are fully integrated into your IT operations. With a Premium Support plan, you get everything included in Standard Support, plus the following benefits:
- Deployment assistance to accelerate your success immediately after installation and to help with advanced configuration
- Stricter Service Level Agreement guarantees for support cases
- Data-analysis services to help you interpret your metrics
- Basic and Targeted training, with discounts on additional seats and sessions
For pricing and other questions, contact support@extrahop.com.