Concur Technologies is always striving to make its IT infrastructure more efficient. As the largest SaaS provider of travel and expense reporting, Concur delivers a better product at lower prices by constantly pursuing performance and scale.
“As a software-as-a-service product, our pricing is directly tied to how much it costs to process each expense report,” says Drew Garner, Director of Architecture Services at Concur. “We have to be able to serve a transaction tomorrow with fewer resources than today. If we don’t do that, we’ll get beaten by the competition because they’ll figure out how to do it first.”
ExtraHop helped Concur to identify the best SQL workloads to move to caching—no mean feat considering that Concur runs more than 1,000 databases processing an average of 23,000 queries per second.