Customer Stories

The world’s best-run IT organizations use ExtraHop to analyze billions of transactions per day

McKesson Managed Services deployed ExtraHop to improve its ability to deliver hosted applications to hospitals. With ExtraHop, McKesson identified the root cause of slow Citrix XenApp application launches and adopted a more intelligent, proactive IT operations model that has saved $660,000 in the first year alone.

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The implementation of the ExtraHop platform by the Alaska Airlines IT team has demonstrated how an industry leader can achieve previously unattainable levels of IT performance and reliability. With ExtraHop, Alaska Airlines IT team can continue to outperform and achieve operational excellence.

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Seattle Children’s is a leading research hospital with a large and growing Citrix XenDesktop deployment. With ExtraHop, the IT team at Seattle Children’s accelerated Citrix launch times by 500%. “I’ve never seen anything comparable to ExtraHop,” says Bruce Fulton, Senior Systems Infrastructure Team Engineer. “It’s our way to see how a transaction flows from start to finish through these various applications.”

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Axstores worked with RADPOINT to deploy the ExtraHop platform in their test environment. “I was impressed with the application performance visibility that the ExtraHop system provided out of the box,” says Pörn. “We could immediately see all the devices present on the network and their dependencies, as well as the impact of core network services such as LDAP and DNS on application performance.”

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To provide better visibility into their highly virtualized Cisco UCS environment, Purdue Pharma turned to ExtraHop. “With ExtraHop deployed for Cisco UCS, we’re seeing unprecedented visibility across tiers that helps us get the most out of Vblock,” says Stephen Rayda, CTO at Purdue Pharma.

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To optimize the database and caching tiers of its application, Concur worked with ExtraHop to implement memcache analysis. The ExtraHop platform provides real-time transaction analysis at wire speed—up to a sustained 20Gbps—that covers the network, web, database, and storage tiers of the application.

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With up to 2 million people generating thousands of updates per second, bet365 requires real-time visibility across multiple locations and custom applications. Developers, operations, and security teams at bet365 rely on ExtraHop to provide that visibility, including trending and detection of anomalous activity.

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Boston-based Steward Health Care System uses ExtraHop to improve application delivery to 11 hospitals and more than 100 clinics. ExtraHop provides Steward Health Care with the correlated, cross-tier visibility required to manage the performance and security of complex electronic health record (EHR) systems, including MEDITECH and eClinicalWorks, delivered over Citrix XenApp.

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Application hosting provider Claris Networks uses ExtraHop to solve customer issues faster and to help win new business. “Just telling someone that it’s an application problem is not enough. With ExtraHop, we can point to specific slow SQL queries or DNS misconfigurations,” says Tom Chitwood, Advanced Infrastructure Manager at Claris Networks.

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MEDHOST provides software and services to healthcare providers and uses ExtraHop to quickly troubleshoot complex application performance problems. The ExtraHop platform serves as a “force multiplier” for MEDHOST and its clients, enabling them to quickly gain comprehensive visibility into the IT environment.

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Working with local solutions provider Bedroc, MedSolutions implemented the ExtraHop system in their two datacenters. “Implementing the ExtraHop appliances was a breeze,” says Steele. “Unlike agent-based APM tools, the ExtraHop system did not require us to change our systems, schedule downtime while installing software, or add any overhead to our servers or network.”

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Seeking greater visibility into application health and performance, the Network team at Murphy USA launched a three-month product evaluation of more than 25 vendors. Murphy USA chose ExtraHop based on its noninvasive deployment, ease of use, and superior analysis capabilities.

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Bentley University deployed ExtraHop to gain real-time visibility into the Oracle database that powered its Banner software without requiring invasive agents. Now the university has critical insight into how the Banner system interacts with the MyBentley portal, Blackboard, and other applications.

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Deploying the ExtraHop system was as simple as installing the appliance and registering certificates for SSL decryption. A unique advantage of the ExtraHop system is that it does not store packets that can contain personal health information. “We manage more than 50 million patient records,” says Hluboky. “It’s incredibly important that ExtraHop can monitor all our traffic—even the encrypted traffic—and do it without any potential privacy violations.”

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Universities, municipalities, and other large parking operations depend on T2 to deliver superior performance, availability, and innovation through their SaaS-based application. T2 deployed ExtraHop to gain correlated, cross-tier visibility and ensure optimum application performance, especially during peak loads.

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Online Brokerage

While evaluating different monitoring solutions, an online brokerage deployed ExtraHop in its test environment. An all-in-one appliance, the ExtraHop platform installed in 15 minutes and started passively analyzing transactions as they traversed the network, extracting real-time operational intelligence from all tiers of the application delivery chain.

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