Legal

We Care About Your Privacy

ExtraHop Networks limits the use, collection and retention of customer information to what we believe is necessary or useful to conduct our business, provide quality service and offer products and services of interest to our customers. We collect personally identifiable customer information from our registration forms, including information requests, software downloads, Webcast registrations and training requests.

Shared Information

Some of ExtraHop’s products are sold through our business partners (resellers, distributors, etc.). In order to transact business, we share limited information with our partners who resell ExtraHop products. We also work with business partners to provide specific services, such as sending newsletters, providing software downloads or product deliveries. We provide these partners limited customer information such as name, company name and address. We may disclose personal information as we believe is required by law. Other than as described in this section, ExtraHop does not rent or sell customer information to unaffiliated third parties for the purpose of marketing their products or services to you.

Opting Out

We are sensitive to the fact that some of our customers prefer not to receive offers or product promotions from ExtraHop. Customers who do not wish to receive these offers may have their names removed at any time from future solicitations. To remove your name from future mailings, please send your request to remove@extrahop.com.

ExtraHop Networks recognizes and respects the privacy expectations of our customers. We want our customers to understand our commitment to privacy. If you have questions about our Privacy Policy, please email us at privacy@extrahop.com.

Online Privacy Policy

This policy is effective December 1, 2008.

Information Collected

ExtraHop Networks collects personal information needed to process your registration and login as well as personal information in connection with online requests for literature, applications and forms, and use of online tools. We also collect information which is not personally identifiable to the user, such as referring URL addresses, time spent in certain areas of the site, and origination of the user.

Use of Personal Data

The personal information (e.g., name and address) we require when you request or download information is used only to service your account and provide you with information on ExtraHop Networks products and services. Unless you choose to identify yourself in responding to a request for information on our Web site, you will remain anonymous to us. Any personal information that is collected is used to service you in connection with your use of our Web site and is not shared with third parties, except for our partners, as described in the General Privacy Policy.

We may also use aggregated user data from these Web tools as part of research to develop new Web features, tools, and content, and for market research related to our products.

E-mail

ExtraHop Networks does not sell its customers' e-mail addresses to third parties. We may disclose customers' e-mail addresses to business partners that perform marketing services for us as described in the General Policy. E-mail addresses you provide are used only to service your account and provide you with information on ExtraHop Networks products and services. You may opt out from any promotional emails as described in the Opting Out section above.

Surveys

Occasionally, we conduct surveys regarding our Web site or other products or services. The information you provide is used collectively for analytical purposes. You will not receive unsolicited communications as a result of your participation in a survey if you notify us not to contact you.

Links to Other Sites

On our Web site, we may provide links to third parties that provide articles and other information which may be of interest to you. Should you choose to visit these sites, you should read their privacy policies to understand what information they collect from you and how they use it.

Google Analytics and AdWords

ExtraHop.com uses Google Analytics to track website visitor sources and on-site behavior. In addition, we use Google AdWords for Display Advertisers to identify visitors to ExtraHop.com in order to target specific browsers with advertising that is relevant only to ExtraHop visitors and customers. You may opt out of this targeting by visiting the Google Ads Preference Manager.

Notification of Changes

ExtraHop Networks will occasionally update this privacy statement. When we do, we will update the revision date at the top of this statement.