Category: Stories from the IT Trenches

ExtraHop ♥ Visio Stencils

June 23, 2014 | By Jon Garrison | Add a Comment

Turning ideas into infrastructure means one thing to IT Architects, engineers, and technicians: diagrams. And usually the idea-to-infrastructure process begins with Visio. Before joining ExtraHop’s Solutions Architecture team, I was a network engineer. Every day revolved around those diagrams. Some days I was drawing the future (I hoped) and sometimes we would huddle nervously around [...]

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How to Move Beyond “Mean-Time-to-Innocence”

June 10, 2014 | By Matt Weaver | 1 Comment

You may have heard of the tongue-in-cheek term mean-time-to-innocence (MTTI), or the time it takes to prove that the network, virtualization, database, storage, or the application is not to blame for an application performance issue. One of the primary reasons why IT organizations choose the ExtraHop platform is to abolish MTTI. If Everything’s Green, Why [...]

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Server Decommissioning: Wait, We Have How Many DNS Servers?!

May 29, 2014 | By Tyson Supasatit | Add a Comment

The Uptime Institute runs a contest each year in which data center managers compete to see who has decommissioned the most physical servers. Barclays, the multinational bank, ranked first last year by retiring 9,124 servers as part of its private cloud initiative. What did decommissioning those servers do for Barclays? Reclaimed rack space equivalent to [...]

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The Return of the Generalist in IT

May 20, 2014 | By John Smith | Add a Comment

I recently spoke at Citrix Synergy about the return of the generalist. It was a Geek Speak Live! session with several hundred Citrix engineers in attendance. It was an honor for me and something I’ve long looked forward to as a Citrix Technology Professional and author of the Edgesight Under the Hood blog. (You can [...]

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Seattle Children’s Busts the “Ghost in the Machine” with ExtraHop

May 7, 2014 | By Rachel Pepple | Add a Comment

Like many hospitals, Seattle Children’s Hospital and Research Institute relies heavily on a Citrix-based virtual desktop infrastructure (VDI) to provide doctors and nurses with access to critical data as they move throughout the hospital caring for patients. A single nurse at Seattle Children’s might access her virtual desktop by logging in to more than 40 [...]

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Target’s Data Breach: What IT Pros on LinkedIn Had to Say

May 1, 2014 | By Tyson Supasatit | Add a Comment

After the Target data breach last November, we posted an update to our LinkedIn page, asking “What’s the lesson from Target’s data breach?” We received 52 responses from IT professionals in what turned out to be a really insightful discussion. Here is what the LinkedIn community had to say about the lessons-learned from the Target [...]

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How ExtraHop’s IT Team Performed a Heartbleed Audit Going Back Years

April 29, 2014 | By Bri Hatch | Add a Comment

Recently, I delivered the results of a Heartbleed audit to our executives showing that no one had attempted to exploit the Heartbleed vulnerability before we had patched our servers. Like most IT teams on April 7th, our day began with a frantic race to upgrade our servers against the now infamous Heartbleed bug. The problem, [...]

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Tears of Joy: Fixing Retail Web Application Performance

April 23, 2014 | By Tyson Supasatit | Add a Comment

In the retail industry, slow web application performance means abandoned shopping carts online, and long lines and frustrated customers in stores as retail employees use those web applications to check inventory and process transactions. In the video below, ExtraHop Solutions Architect Vincent Yesue explains how ExtraHop helped dramatically speed up one retailer’s in-store web applications, [...]

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DevOps Hearts Race While CISO Looks for Heartbleed

April 10, 2014 | By Vihar Chokshi | Add a Comment

I was in a meeting with a Chief Information Security Officer (CISO) of a large online company when the topic of Heartbleed came up. “How are you doing with this?” I asked him. The question obviously got his attention given the recent announcement of the popular OpenSSL cryptographic library’s vulnerability to steal protected information. He [...]

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More Time with Patients, Less Time Waiting for the Application

April 4, 2014 | By Tyson Supasatit | Add a Comment

We recently published a case study highlighting how Boston-based Steward Health Care System uses ExtraHop to run their IT operations more intelligently. Think your IT environment is complex? Try delivering more than 200 applications to 11 regional hospitals and over 100 clinics. Application performance in healthcare is critical, especially for the electronic medical records (EMR) [...]

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